Policy Admin Team Leader

2 days ago

Edenvale, South Africa Motus Corporation Full time

LiquidCapital Division is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. LiquidCapital Division aims to creatively solve problems and add value to people by ensuring Mobility for Good.

LiquidCapital Division forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.

**Position Overview**:
To plan, coordinate and control the quality of a team's work activities that supports processing and administration of policies, contributing to client satisfaction
and effective service delivery.

**Specific Role Responsibilities**:
**PROCESS**
- Assist a team with the identification and resolution of problems and provide
solutions that lead to improved operational service delivery and quality
- Execute own and eamwork in line with governance and compliance processes
environment and escalate unresolved issues
- Monitor and evaluate operational processes for quality and effectiveness and notify
stakeholders accordingly
- Monitor and report on own and team's transactional activities to provide timely
information for decision making in area of accountability
- Plan, coordinate and deliver own and team activities to ensure that agreed
standards and operational objectives are met
- Understand and execute administrative functions as required by the position.Provide operational support related to policy and administrative activities and
initiatives to contribute to the overall growth and profitability of the business area

**FINANCE**
- Coordinate and monitor daily work activities within the team environment in order
to prevent financial losses

**CLIENT**
- Deliver services and/or products that create a culture which aims to meet or exceed
customers' expectations in the business
- Coordinate team activities to meet and exceed customer expectations

**PEOPLE**
- Act as change agent and provide support to the team throughout the
implementation of identified change initiatives
- Coordinate and participate in learning interventions to establish a learning and
growth culture within the team

**Qualifications and Experience**:

- 2 - 3 years' experience in a similar environment
- Grade 12
- Advance Excel

**Skills and Personal Attributes**:

- Excellent telephone skills with professional telephone manner, and the capability
to communicate with enthusiasm and drive
- Excellent communication (verbal and written) - Good command of the English
language
- Proven track record of managing a team
- Advantageous - Bilingual/Multilingual
- People skills
- Ability to manage and lead a team
- Assertive
- Ability to multi-task - excellent time management
- Accuracy and attention to detail
- Own and live up to company values

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