Service Desk Technical Analyst

3 days ago


Parktown, South Africa Thanda Human Capital Full time

**Purpose of the Role**
The purpose of the Technical Support Call Centre Agent is to satisfy all customer requests by increasing, developing or retaining the customer base through relationship building, first call resolution and exceptional service delivery.

**Experience and Qualifications**
- Matric/NQF Level 4
- IT qualication or IT experience
- Previous support with TV Decoders
- 12 months Customer Services
- 6 months Contact Centre
- Oral and Written Communication in English (L2)
- Customer Service Orientation (L2)
- Attention to Detail(l2)
- Problem Solving (L2)
- Resilience (L2)
- Sales Propensity
- Computer Literacy
- Data Capturing & Accuracy
- Numeric literacy
- Multi-Tasking
**Example of Shifts**
- 1pm to 3am with 3 start times (9 hour shifts)
- 2pm - 11pm
- 3pm to 12am
- 4pm - 1am
- 5pm to 2pm
- 6pm to 3am
- 7pm - 4am
**Transport for the night shift will be offered to these areas**:

- Protea
- Orlando E & Diepkloof
- Chiawelo, Mapetla, Senoane & Dlamini
- Pimville, Rockville, Klipspruit, Moroka N & Whitecity
- ESnakepark aka Doornkop, Dobsonville, Mzimhlophe, Meadowlands & Braamfisher
- Naledi & Moletsane
- JHB,Rosettenville,hursthil
- ALEX and Thembisa
- Emmarentia,randburg,Cosmo,Bryanston
**MUST HAVE EXPERIENCE WORKING WITH INTERNATIONAL CALL CENTRES FROM THE USA / UK**

**PLEASE NOTE THIS A NIGHT SHIFT CALL CENTRE AND WE REQUIRE CANDIDATES WITH BRILLIANT COMMAND OF THE ENGLISH LANGUAGE BOTH WRITTEN AND VERBAL**

**Job Types**: Full-time, Permanent

**Salary**: R34.00 - R38.00 per hour

**Experience**:

- working with TV Decoders or Technical Support: 1 year (preferred)



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