Service Desk Technician

1 week ago

Cape Town, South Africa DigiCert Full time

**Who we are**

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

**Job summary**

As Service Desk Technician in internal operations, the work you perform will enhance your current skill set and ultimately contribute to your success and that of this great company.

**What you will do**

Assist DigiCert employees with various technical issues
- Provision hardware for new and existing employees as needed
- Track work performed relating to support requests, projects and other task
- Order/maintain inventory (Laptops, Desktops, Monitors, Keyboards, Headsets, etc.)
- Perform periodic physical asset audits and maintain accurate records
- Maintain accurate software license inventory
- Perform maintenance/upgrades on internal/corporate servers
- Maintain, update and administer security update software (Sophos, LastPass, BitLocker etc.)
- Setup employee 2-factor authentication (ie. Yubikey or Mobile phone app)
- Maintain and improve AD GPO, and implement proposed changes
- Look for ways to improve and streamline processes and procedures
- Troubleshoot, upgrade and/or replace computer hardware and office printers
- Other internal operational duties as assigned

**What you will have**
- 2+ years of experience in the IT industry in a Service Desk role working on software & hardware
- Tertiary qualification or certifications such A+/N+ and/or MCSA
- ITIL Foundation Certification (strongly preferred)
- International service desk experience in global technology company (strongly preferred)
- Ability to work independently with the aim of adding value to an experienced
- Team player a with positive attitude
- Self-motivated and effective time management skills
- Professional level of interpersonal communication skills and emotional maturity

**Benefits**
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Education Support Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical

LI-FP1

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