Junior Service Desk Technician

2 weeks ago

Cape Town, South Africa Ravenscroft Online (Pty) Ltd Full time

We are seeking a motivated and technically skilled Junior Service Desk Technician to join our dynamic team. This role is ideal for someone with a foundational understanding of ICT concepts and a passion for technology. You will work alongside experienced professionals, gaining hands-on experience in a wide range of ICT services and support.

Key Responsibilities
- Act as the primary point of contact for first-level support, addressing client issues with hardware, software, and network systems, ensuring a reliable resolution process.
- Own incident management, providing assurance and consistent communication to clients throughout issue resolution.
- Manage the installation, configuration, and regular maintenance of IT systems.
- Engage in the deployment of new technological solutions, both hardware and software.
- Collaborate effectively on a variety of IT projects within the team.
- Develop and update documentation pertinent to our clients' ICT environments.
- Continuously acquire knowledge and adapt to emerging technologies and methodologies.

**Qualifications**:

- At least one formal IT-related qualification is required (e.g., diploma or degree in Information Technology, Computer Science, or certifications such as CompTIA A+ or N+).

Minimum Requirements
- Minimum of one year's experience in a similar IT support role.
- High emotional intelligence, excellent soft skills, and above-average written and verbal communication abilities.
- Fundamental understanding of computer hardware, software, networking, and Microsoft 365 services (including Exchange, OneDrive, Teams).
- Strong problem-solving capabilities and a team-oriented work ethic.
- Proven ability to build effective relationships with clients and colleagues, along with a client-facing, presentable demeanor.
- Demonstrated eagerness to learn and progress within the IT field.
- Must possess own transportation and a valid driver's license.
- Fluent in both Afrikaans and English, with strong bilingual communication skills.
- Effective time management and a genuine passion for technology.

What We Offer
- A supportive and collaborative work environment.
- Opportunities for professional development and training.
- Exposure to diverse IT projects and technologies.
- Competitive salary and benefits.

This is a full-time permanent position.

Working hours Monday-Friday 08h00 - 17h00.

Overtime and work over weekends are an exception, but can be required.

Office based position, situated in the Northern Suburbs of Cape Town.

**Salary**: R8 000 - R12 000 depending on experience.

Start date: The position is available immediately.

**Job Types**: Full-time, Permanent

**Salary**: R8 000,00 - R12 000,00 per month

  • Service Desk Technician

    1 day ago

    Cape Town, South Africa Nambiti Technologies Full time

    We are recruiting for a Service Desk Technician role. Wea are sourcing for a Service Desk Technician role. **Service Desk Technician - Role Specification** **Key Responsibilities** First and second-Level IT Support Provide prompt assistance to users, troubleshooting and resolving technical challenges. Device & Security Management Conduct routine device...

  • Service Desk Technician

    1 day ago

    Cape Town, Western Cape, South Africa Nambiti Technologies Full time R40 000 - R60 000 per year

    We are recruiting for a Service Desk Technician role.Wea are sourcing for a Service Desk Technician role. Service Desk Technician – Role SpecificationKey ResponsibilitiesFirst and second-Level IT SupportProvide prompt assistance to users, troubleshooting and resolving technical challenges.Respond to queries via ticketing systems, email, or remote tools...

  • Service Desk Technician

    23 hours ago

    Cape Town, South Africa Nambiti Technologies Full time

    Wea are sourcing for a Service Desk Technician role. Service Desk Technician Role SpecificationKey ResponsibilitiesFirst and second-Level IT SupportProvide prompt assistance to users, troubleshooting and resolving technical challenges.Respond to queries via ticketing systems, email, or remote tools such as Microsoft Teams.Device & Security ManagementConduct...

  • Service Desk Technician

    14 hours ago

    Cape Town, South Africa Nambiti Technologies Full time

    Wea are sourcing for a Service Desk Technician role. Service Desk Technician Role Specification Key Responsibilities First and second-Level IT SupportProvide prompt assistance to users, troubleshooting and resolving technical challenges.Respond to queries via ticketing systems, email, or remote tools such as Microsoft Teams.Device & Security...

  • Service Desk Coordinator

    1 day ago

    Cape Town, South Africa Job Crystal Full time

    Main purpose of the role: The Service Desk Co-Ordinator is responsible for monitoring all procedures related to the identification, prioritization, and efficient resolution of incidents, which may include the monitoring tracking and co ordination of the the company Service Desk functions. Key focus areas of the Service Desk Co-Ordinator include, but is not...

  • Service Desk Technician

    1 day ago

    Cape Town, South Africa Cape Union Mart International Full time

    **Responsibilities**: - Field and Prioritize Calls: Receive, log, and prioritize incoming calls from users regarding IT issues, ensuring that urgent problems are addressed promptly. - Escalation Management: Identify and escalate complex issues to second and third-line support teams, providing detailed information to facilitate swift resolution. -...

  • Service Desk Technician

    1 week ago

    Cape Town, Western Cape, South Africa Cape Union Mart Full time R250 000 - R400 000 per year

    Our IT department currently seeks a reliable, flexible and responsible individual to field all calls to our IT Service Desk. The successful candidate will be a quick and logical thinker who is able to converse eloquently and professionally. A strong interest in Information Technology is critical.Responsibilities:Field and Prioritize Calls: Receive, log, and...

  • Service Desk Coordinator

    6 days ago

    Cape Town, South Africa Superior Support CC Full time

    A small IT business, that's been around a long time — taking steps towards resetting what we do, why we do it and how we evolve — our people, our services and our clients. Whilst we are learning as we go, we are currently looking for someone who matches our desire for change. What is the role? This is a full-time on-site role in Cape Town for a Service...

  • IT Service Desk Manager

    1 day ago

    City of Cape Town, Western Cape, South Africa Hinduja Global Solutions Full time

    Are you a seasoned IT professional with a passion for leadership and service excellence? We are seeking an experienced Service Desk Team Manager to lead our on-site team in Woodstock, Cape Town. This pivotal role is at the heart of our IT operations, where you will be responsible for managing a team of 1st and 2nd Line service desk technicians. Your...

  • On-Site Casino IT Help Desk Technician

    2 weeks ago

    Cape Town, South Africa Table Mountain Casino Resort Full time

    A major entertainment company located in Cape Town is seeking a Help Desk Technician to provide frontline technical support, troubleshoot various IT issues, and ensure compliance with relevant regulations. The ideal candidate will possess strong problem-solving abilities and at least 1-3 years of experience in desktop support. The role involves delivering...