Service Desk Technician

2 weeks ago

Cape Town, South Africa DigiCert Full time

**ABOUT DIGICERT**

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That's digital trust for the real world.

***:
We are in the market for a **Service Desk Technician** to join our service desk team in Cape Town. We are looking for a highly motivated individual who will work effectively with both people and technology.

**WHAT YOU WILL DO**:

- Assist in configuring cloud-based telephony system
- Work on managing call flows, scripts for a call center
- Assist DigiCert employees with various technical issues
- Provision hardware for new and existing employees as needed
- Track work performed relating to support requests, projects and other task
- Order/maintain inventory (laptops, desktops, monitors, keyboards,headsets, etc.) Perform periodic physical asset audits and maintain accurate records
- Maintain accurate software license inventory
- Perform maintenance/upgrades on internal/corporate servers
- Maintain, update, and administer security update software (Sophos,LastPass, BitLocker etc.)
- Setup employee 2-factor authentication (ie. Yubikey or mobile phone app)
- Maintain and improve AD GPO, and implement proposed changes
- Look for ways to improve and streamline processes and procedures
- Troubleshoot, upgrade and/or replace computer hardware and office printers
- Other internal operational duties as assigned

**WHAT YOU WILL HAVE**:

- 4+ years of experience in the IT industry in a Service Desk role focussing on **managing telephony and call centre systems**:

- Relevant Computer Science, Information Systems or Information Technology qualification
- ITIL Foundation Certification (advantageous)
- Team player a with positive attitude
- Self-motivated and effective time management skills
- Interpersonal communication skills and emotional maturity

**WHAT's IN IT FOR YOU**:

- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Education Support Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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