Current jobs related to Service Delivery Manager(Onboarding Manager) Remote - Somerset West - Dynamic Talent

  • Service Delivery Manager

    2 weeks ago

    Somerset West, Western Cape, South Africa Helderberg Personnel Full time

    Job OverviewWe are seeking a highly experienced Senior Coordinator to join our team based in Somerset West.About the RoleThe successful candidate will be responsible for leading a high-performance services team and reporting to the Customer Liaison leader.Key ResponsibilitiesEstablish and lead a high-performance services team measured by performance...

  • Delivery & Ecommerce Manager

    2 weeks ago

    Somerset West, South Africa Rohloff Group Full time

    **MAIN PURPOSE OF THE POSITION**: This role will have central accountability for driving growth and expansion of our digital sales channel, with our aggregator partnerships and driving KFC delivery in partnership with 3rd party last mile delivery service providers. The role will ensure strong relationships with aggregators and driving world class execution...

  • Business and Finance Service Manager

    1 week ago

    Somerset West, Western Cape, South Africa Arvo Full time

    Key ResponsibilitiesProposal Process ManagementLead the proposal process to ensure accuracy, timeliness, and alignment with our services.Deploy accepted proposals into our workflow management system, capturing all relevant details.Oversee client onboarding, coordinating with teams for a seamless transition.Manage client communications and check-ins to ensure...

  • Service Delivery Manager

    7 days ago

    Somerset West, Western Cape, South Africa Peoplefinder Career Placements Full time

    Key Responsibilities:As a senior customer experience specialist, you will be responsible for leading a team of service professionals, delivering exceptional customer experiences, and driving business growth.Responsibilities:Build and maintain strong relationships with customers, internal stakeholders, and external partners.Develop and implement strategies to...

  • Delivery Service Associate

    2 weeks ago

    Somerset West, Western Cape, South Africa The Building Company Full time

    The Building Company is a dynamic retail business that requires a skilled and experienced delivery service provider. As a key member of our team, you will be responsible for ensuring the safe and efficient delivery of goods to all stores.Job RequirementsQualifications: A Grade 12 qualification and Code 10 (HV) or Code 8 (LV) license are essential for this...

  • Service Delivery Support Role

    2 weeks ago

    Somerset West, Western Cape, South Africa Peoplefinder Career Placements Full time

    Are you a highly organized and detail-oriented individual looking for a challenging role? We are seeking a Junior Services Coordinator to join our team at Peoplefinder Career Placements.Job OverviewThe successful candidate will be responsible for coordinating service delivery for a specific region, ensuring timely and efficient completion of...

  • T1 IT Service Agent

    2 days ago

    Somerset West, South Africa Job Crystal Full time

    A dynamic, vibrant and growing IT company is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions. The IT Service Agents will...

  • Client Onboarding Manager

    3 days ago

    Somerset West, Western Cape, South Africa beBee Careers Full time

    Key Responsibilities:Manage customer migration projects, including creating and managing migration plans with customers and conducting migration meetings.Work directly with clients to effectively coordinate each migration project to completion.Report on migration progress of all projects to the rest of the team.Use advanced technical skills and custom tools...

  • Dairy Manager

    2 weeks ago

    West Rand, Gauteng, South Africa Farm Manager SA Full time

    **Westrand Area - Gauteng**: Our client is looking for a Dairy Manager to join the team. **MINIMUM REQUIREMENTS** - Diploma/Degree in Agriculture, highly advantageous - Min of 2 years previous dairy herd management experience - Min of 2 years previous pasture management experience - Strong written and verbal communication skills - Computer literate - Great...

  • Dairy Manager

    2 weeks ago

    West Rand, Gauteng, South Africa Farm Manager SA Full time

    **Westrand Area - Gauteng**: Our client is looking for a Dairy Manager to join the team. **MINIMUM REQUIREMENTS** - Diploma/Degree in Agriculture, highly advantageous - Min of 2 years previous dairy herd management experience - Min of 2 years previous pasture management experience - Strong written and verbal communication skills - Computer literate - Great...

  • Service Delivery Coordinator

    2 weeks ago

    Somerset West, Western Cape, South Africa Peoplefinder Career Placements Full time

    Job SummaryThe Senior Services Coordinator position is responsible for delivering exceptional customer service and ensuring the efficient management of services and maintenance. This role requires a high level of expertise in team management, subcontractor coordination, and customer relationship building.Key ResponsibilitiesPromote teamwork within the...

  • wildlife and farm management manager

    1 week ago

    Province of North West, South Africa Farm Manager SA Full time

    Minimum Requirements:Strong verbal and written communication skillsProven ability to work with and motivate staffThe candidate must be a trustworthy and committed individualMechanically and maintenance orientatedValid driver's licenseMust be willing to stand in for the Field Guide & Farm Manager to join the team on his off weekendsResponsibilities Include...

  • Pa / Office Manager

    4 days ago

    Somerset West, South Africa Helderberg Personnel Full time

    administration|office administration|office manager|personal asisstant **Responsibilities include but not limited to**: Calls and timesheets management: - Daily timesheets management - Daily call management - Preparing timekeeping reports for invoicing - Assisting with maintaining data and keeping it up-to-date - Escalating matters pertaining to time...

  • Dairy Operations Manager

    2 days ago

    West Rand, Gauteng, South Africa Farm Manager SA Full time

    **West Rand Area - Gauteng**: Our client is looking for a Dairy Operations Manager to join the team. **MINIMUM REQUIREMENTS** - Diploma/Degree in Agriculture - Five years’ experience at a management level with well-developed leadership skills in Dairy Management - Dairy Management experience essential - Previous Pasture Management essential - Fodder flow...

  • Office Manager

    2 weeks ago

    Somerset West, South Africa Finovate Full time

    **Job title: Office Manager** **Key Responsibilities**: **Office Management**: - Greet and assist visitors, maintaining a professional and welcoming atmosphere. - Efficiently handle inbound and outbound courier services. - Manage telephone systems and operate the switchboard. - Coordinate boardroom bookings and ensure their availability for meetings. -...

  • Customer Success Manager

    2 weeks ago

    Somerset West, South Africa Finovate Full time

    **Customer Success Manager** (Also known as Software implementation Specialist/ Software onboarding specialist/ Software Migration specialist/ New client onboarding) Our client is a rapidly growing South African software company specializing in the developing solutions for the property management industry. They are committed to developing the most advanced...

  • Senior Service Delivery Manager

    2 weeks ago

    Province of North West, South Africa Ascent People Ltd Full time

    A leading global IT innovator is seeking a highly skilled Senior Service Delivery Manager to join their team. This exciting opportunity offers the chance to work with a pioneering organization that embodies a culture of innovation and transformational change.The ideal candidate will have a proven track record of delivering exceptional service and maximum...

  • Pa / Office Manager

    5 days ago

    Somerset West, South Africa Helderberg Personnel Full time

    My client, based in Somerset West / Strand, is a specialist IT consulting firm and they are seeking to employ a Personal Assistant / Office Manager to join their team. As an integral part of the organisation, you will play a crucial role in supporting the daily operations and contributing to the overall success of the Consulting Business. If you thrive in a...

  • I.t. in Office Remote Support

    2 weeks ago

    Somerset West, South Africa Complete Office Solutions Full time

    Remote Support Engineer (In-Office) and Co-Location (Remote Support & Field Technician) Complete Office Solutions - Somerset West, Western Cape Critical Certifications: Mikrotik (MTCNA or higher); Network+ ; A+ English (& writes) and speaks Afrikaans (required) Experience (Must Have) & Qualifications: 4 + Years’ Experience as an IT Engineer in...

  • Front of House Food

    6 days ago

    Somerset West, South Africa Tych Business Solutions Full time

    **Job ID**: 66799**Date Posted**: Posted 2 hours ago**Location**: Somerset West, Cape Town**Job Title**: FRONT OF HOUSE FOOD & SERVICE MANAGER - SOMERSET WEST - WESTERN CAPE **Specific duties include, but is not limited to the following**: Stock Control: - Conduct weekly and monthly stock counts. - Ordering of stock (to be signed off by Village Manager) -...

Service Delivery Manager(Onboarding Manager) Remote

3 weeks ago

Somerset West, South Africa Dynamic Talent Full time

_Our corporate HR consulting team is not a recruitment agency, we work on a per/hour payment basis for the delivery of exceptional HR projects._

**Our Client**

Our client helps ambitious organizations leverage Microsoft cloud so they can compete and grow. This digital transformation helps them:
To proactively engage with a group of customers they are dedicated to and ensure that:

- They are the main point of day-to-day contact for their customers
- They ensure that their customers interactions with other parts of company are successful
- High standards of customer service are maintained so their initial experience with the Client are wonderful

**Responsibilities**

**Key Responsibilities**:

- Engage with customers in the closing stage of sales to begin to plan the onboarding process
- Manage a comprehensive onboarding process through from welcome packs through to live running of our products or services.
- Ensure all departments fulfil their role in the onboarding process and troubleshoot any issues that arise during the process with the parties affected
- Look to refine and improve the onboarding process and ensure new products or services are incorporated into it

**Onboarding Management**:

- Manage a portfolio of customer onboarding projects from simple single product onboards to complex multi-product/service onboards
- Own the onboarding lifecycle from immediate post-sale to live running
- Where onboarding involves a Professional Services project integrate the onboarding plan with the project plan to ensure a successful transition to live running and support
- Liaise with the Sales/Account Manager/Customer Service Manager so the customer receives a seamless experience during onboarding
- Setup and continually manage onboarding plans according to our onboarding processes), manage external and internal expectations and report on onboarding status and success criteria - analysing and troubleshooting problem areas
- Develop and manage all aspects of onboarding engagement from planning, vendor relationships, communications, resources, change, risks and issues.
- Set and continually manage expectations while delegating and managing deliverables with team members / stakeholders / Customers / Vendors
- Provide leadership and coaching around the onboarding process for the company
- Participate in establishing practices, templates, policies, tools and partnerships product and service onboarding
- Continue professional development to keep abreast of emerging technologies, methods and best practices used in onboarding management, adopting as required to increase team & customer onboarding success.

**Personal Performance & Development**:

- Monitor and understand own performance against KPI’s and vision summary
- Prioritise workload and manage working time effectively
- Take personal ownership for maintenance and development of role-based skills and expertise
- Own your own Personal Development Plan

**Requirements (we do not expect you to meet every requirement)**:

- At least 5+ years’ relevant experience in delivering IT projects of which 1 should be onboarding customers
- Technology background with early career hands on technical experience
- Proven ability to organise and execute projects in a consistent, repeatable and reliable manner
- Technical/conversational knowledge & track record in delivery of onboarding/projects in some or all of the following areas:

- Microsoft Azure & Office365
- Virtualisation / cloud platforms
- Datacentre strategy and operations
- Backup, Storage and disaster recovery
- UC & Networking
- Device Management
- Hybrid environments
- Legacy Environments
- Security
- Excellent time management, communications, decision-making, presentation, human relations and organisational skills
- Ability to resolve problems in a timely manner
- Ability to communicate technical information and ideas
- Ability to adapt to a rapidly changing environment

**Measurement**:
This role does not carry a sales target, it will be measured by:

- Successful customer onboarding of our products and services
- Meeting expectations on time from sale to revenue (successful onboarding)
- Customer satisfaction via CSAT, NPS and feedback from post onboarding reviews

**In-house Company Systems**:

- Service control portals for key products