Distance Learning Administrator

3 days ago

Umhlanga Rocks, South Africa Richfield Graduate Institution of Technology Full time

**Key Performance Areas (but not limited to)**:

- Manage and verify all PGDM student registrations on ITS, ensuring accuracy and completeness of student records.
- Update student details on ITS, including contact information, registration status, and academic progress.
- Issue student login credentials and assist learners with accessing Moodle, ITS, Teams, and SMOWL platforms to ensure full engagement with their learning materials and assessment
- Provide ongoing technical and administrative support to students on SMOWL
- Maintain accurate and up-to-date student records for all PGDM programmes under Distance Learning.
- Prepare and submit reports on operation matters, assessments, and graduation eligibility.
- Monitor and communicate monthly to students regarding their fee status
- utilizing the age analysis reports
- Provide administrative and logístical support for online workshops and examinations, ensuring seamless coordination and compliance with academic standards.
- Assist students with accessing, submitting, and tracking assessments on Moodle, ensuring adherence to submission deadlines and requirements.
- Maintain and update mark books throughout the semester, verify assessment results are accurately captured on ITS.
- Generate and verify pivot reports for academic quality assurance and examination verification.
- Collaborate with the DL manager to monitor tuition payments and conduct weekly follow
- ups with students regarding outstanding balances.
- Track student engagement and progress, ensuring proactive communication and intervention where necessary.
- Support academic coordinators and Lecturers with PGDM Distance Learning administration, scheduling, and reporting.
- Provide excellent customer service to enhance the overall postgraduate student experience.
- Perform any other administrative duties as assigned by the Distance Learning Manager or DL Managing Director.
- Support and monitor students through their dissertation phase ensuring submissions as per deadline dates.

**Minimum Requirements and Experience**
- Minimum of 2 years’ experience in student administration within a tertiary education
- institution.
- Previous experience in Distance Learning and Postgraduate Administration will be an advantage.
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with ITS, Moodle, and SMOWL systems is highly advantageous.
- Excellent organisational, problem-solving, and communication skills.
- Ability to multitask, prioritise workloads, and meet deadlines in a fast-paced environment.
- Strong customer service orientation and ability to work collaboratively within a team.

**Qualifications**
- A relevant Degree or Diploma in Administration, or a related field.
- Additional qualifications or training in higher education administration will be an advantage.

Work Location: In person

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