Training & Development Coordinator (Centre-Based, Umhlanga – Durban)

2 weeks ago

Umhlanga Rocks, South Africa The Faculty Online Learning Group Full time

Location Office-Based – Umhlanga, Durban Type Permanent Start Date Immediate Salary R10 000 – R17 000 per month (depending on shift, experience and qualifications) We are seeking dynamic and highly organised Training & Development Coordinators to join our centre-based team in Umhlanga . This role blends instructional quality control with light operational oversight , ensuring our tutors deliver exceptional learning experiences and maintain the highest standards of professionalism. Key Responsibilities Quality Control Monitor live and recorded teaching sessions to ensure consistency in delivery, use of approved methodologies, and learner engagement. Evaluate tutor performance based on punctuality, lesson preparedness, adherence to syllabus, professionalism, and background/set‑up compliance. Conduct regular quality assurance checklists, providing coaching and constructive feedback to tutors to drive continuous improvement. Ensure all tutors maintain classroom standards, including effective time management, appropriate attire, and professional virtual/physical presentation. Operational Coordination Lead a team of tutors operationally, acting as the first point of contact for daily escalations and support. Oversee scheduling to ensure tutors enter classes on time and are logged into sessions as per rostered expectations. Liaise with the scheduling and HR teams regarding absenteeism, performance issues or policy breaches. Reporting & Administration Maintain accurate and up‑to‑date records, including shift reports, master lists, and quality reports, in line with Company policies. Team Leadership Lead, guide, and support a team of teachers. Handle scheduling, training, quality assurance, and performance evaluation of team members. Requirements Bachelor's Degree in any field Ideally looking for 2–3 years’ experience in a leadership or training, coaching, or quality assurance role. Must reside within a 20 km radius of Umhlanga, KZN Working Hours Monday - Thursday 07:00 - 19:00 SAST Monday - Thursday 19:00 - 07:00 SAST Friday - Sunday 07:00 - 19:00 SAST Friday - Sunday 19:00 - 07:00 SAST Remuneration R10 000 – R17 000 per month (based on shift, experience and qualifications) Other Must be able to work centre-based full-time from our Umhlanga offices. Flexibility to work shifts where operationally required. POPI Disclaimer: By applying for this position, you consent to The Faculty collecting and processing your personal information as part of the recruitment process. Your data will be treated per the Protection of Personal Information Act (POPIA). Please get in touch with us directly if you wish to withdraw your consent or have any queries about how your information is handled. #J-18808-Ljbffr

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