Student Support Administrator

3 days ago

Umhlanga Rocks Kwazulu Natal South Africa Invictus Education Group Full time R120 000 - R180 000 per year

The Invictus Education Group is seeking a proactive and student -focused Student Support Administrator to join our Distance Campus team in Umhlanga.This in -office role is pivotal in ensuring a seamless student onboarding experience and providing ongoing support throughout the student's learning journey. The successful candidate will play a key role in reinforcing communication and engagement from registration through to completion, helping students stay informed, motivated, and on track. Requirements Essential Qualifications & Experience: A minimum of 2 years work experience in a customer service role and one year experience within the private education sector. A completed tertiary qualification will be an advantage. Essential Skills: ● Strong computer and systems literacy ● Problem solving skills ● Strong administrative skills ● Strong interpersonal, verbal, and written communication skills ● Service delivery orientation ● Ability to analyze and report on data. ● Advise on initiatives to improve/close service delivery gaps ● Ability to advise on initiatives to improve/close service delivery gaps Qualities: ● Ability to work under pressure ● Patient, empathetic and helpful ● Sense of urgency ● Organized ● Sense of urgency ● Attention to detail ● Ability to work independently

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