Non-Motor Salvage Operations Manager

Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. Santam’s Non-Motor Claims department has a position available for a Non-Motor Salvage Operations Manager to be based in Hill on Empire, Parktown. WHAT WILL YOU DO? The Non-Motor Salvage Operations Manager is responsible for leading the operational management of the non-motor salvage function within the claims department. The role ensures effective salvage upliftment, vendor management, compliance with company policies and industry regulations, and maximization of salvage recoveries. The manager will oversee a small operational team, streamline processes, and implement best practice standards to support efficiency, transparency, and customer satisfaction. This role requires a balance between operational execution, strategic planning, people management, and stakeholder engagement across internal and external business partners. DUTIES AND RESPONSIBILITIES Operational Management Lead and manage all aspects of the non-motor salvage process, including upliftment, storage, categorisation, and disposal of salvage. Supervise a small Non-motor Salvage Team, ensuring quality output, effective workload allocation, and continuous skills development. Ensure salvage upliftment is done within agreed service-level timelines and to the required standard. Monitor salvage dealer compliance with contractual obligations, including collection, handling, and reporting. Vendor and Stakeholder Engagement Manage relationships with salvage dealers, logistics providers, and other third-party vendors. Conduct regular performance reviews and audits of salvage service providers. Engage with brokers, assessors, and internal claims teams to ensure salvage processes align with broader claims handling objectives. Escalate and resolve disputes or challenges relating to salvage collection, valuations, or disposal. Ensure compliance with POPIA, TCF principles, and all applicable insurance regulations in South Africa. Develop, maintain, and update salvage-related Standard Operating Procedures (SOPs) and service-level agreements (SLAs). Implement quality assurance and risk control measures to safeguard against fraud, double claims, or salvage buy-back abuse. Oversee accurate salvage inventory management and reporting. Drive salvage recovery optimisation, ensuring fair and transparent valuations. Review and approve salvage invoices, bordereaux, and related documentation. Analyse salvage data to identify trends, improve efficiency, and support management reporting. Provide leadership, coaching, and guidance to Salvage Case Management Agents. Establish performance objectives and conduct regular performance reviews. Identify training needs and coordinate relevant training programs. Foster a culture of accountability, teamwork, and customer-centricity. Drive initiatives to streamline and automate salvage processes. Participate in cross-functional projects, including disaster recovery salvage planning and digital salvage solutions. Recommend innovative practices to improve salvage recovery rates and turnaround times. Compliance & Governance POPIA compliance, adherence to TCF principles, and all applicable insurance regulations in South Africa. QUALIFICATIONS AND EXPERIENCE Grade 12 / Matric (essential). Minimum 5 years’ experience in non-motor salvage. At least 2 years’ supervisory/management experience in a non-motor salvage environment. Highly proficient in Microsoft Office and more specifically in Microsoft Excel (essential). Knowledge of CCU (Complex Claims Unit), GIT (Goods in Transit), and volume salvage. Exposure to dispute resolution, vendor auditing, and compliance oversight Willingness to travel nationally for audits, vendor visits, or salvage upliftment inspections. Valid driver’s license COMPETENCIES Strong technical knowledge of non-motor salvage processes. Excellent leadership and people management skills. Strong negotiation and vendor management ability. High attention to detail and compliance orientation. Effective written and verbal communication skills. Ability to work under pressure and meet strict deadlines. Customer-focused with a solution-driven mindset. WHO ARE WE Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible, whether they work for us permanently or for a short time as temporary employees. At Santam, we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets. Our recruitment process Onboarding You made it. Here we ensure we receive all your documents to get you onto our payroll system. Our recruitment process Advertise Step 1 Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Our recruitment process Step 2 Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role. Our recruitment process Step 3 Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Our recruitment process Telephonic screening Step 4 Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Our recruitment process Your interview Step 5 We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot Our recruitment process Assessment Step 6 Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials. Our recruitment process Step 7 Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Our recruitment process Onboarding Step 8 You made it. Here we ensure we receive all your documents to get you onto our payroll system. Our recruitment process Advertise Step 1 Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Our recruitment process Step 2 Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role. Our recruitment process Step 3 Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Our recruitment process Telephonic screening Step 4 Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Our recruitment process Your interview Step 5 We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot Our recruitment process Assessment Step 6 Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials. Our recruitment process Step 7 Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Our recruitment process Onboarding Step 8 You made it. Here we ensure we receive all your documents to get you onto our payroll system. TIPS & TRICKS Getting ready for your interview There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here. Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade. #J-18808-Ljbffr