Quality Assurance Supervisor

**AVI Ltd. **is known for its leading household brands across many categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, personal care products, cosmetics, shoes, accessories, and fashion apparel.

**NATIONAL BRANDS LIMITED** operates 5 manufacturing sites, offering world-class manufacturing facilities in Isando (Johannesburg), Rosslyn (Pretoria), Westmead and Durban (KZN). It is home to some of the best-known South African tea, coffee and creamer brands, including our delicious range of much-loved savoury and sweet biscuits, and our melt-in-your-mouth snack range.

An exciting opportunity exists for a **Quality Assurance Supervisor **at **NATIONAL BRANDS LIMITED Westmead, Biscuits**. The successful incumbent will report to the Quality Manager and will be responsible for all quality control functions. Interacting with internal leaders in the various sections of the factory and outside, the incumbent will ensure that all inspections and testing is done are accurate and credible.

**Job Specification**:
**Key Performance Areas**:
**People Management**:

- Draw up shift schedules and delegate responsibilities and duties to Quality Control Technicians so that the department runs smoothly, with even distribution of workload throughout the shift
- Manage and be accountable for quality graduates and their project deliverables. Set goals and conduct regular one on one’s with the graduates. Drive formal performance reviews and identify performance gaps. Ensure gaps are addressed through training.
- Assume additional responsibility in the absence of the Quality Assurance Manager
- Collate Quality reports in the QA manager's Absence
- Ensure registers and labour control documents are completed for all direct reports.
- Evaluate and report to QA Manager on any problem areas or discrepancies in respect of QC Technicians tasks for plant/ process procedures
- Manage performance of staff
- Management of absenteeism and discipline
- Attend meetings in place of QA Manager as required
- Attend KVI tasting at Head Office on behalf of the factory
- Mentor and train In-service/ Work experience Trainees in the Quality Department. Manage their work rotation schedule for the department

**Control of Non-Conforming Product**:

- In conjunction with relevant personnel, isolate non-conforming products.
- Ensure all H.F.I (Held for inspection) product is adequately sampled.
- Manage the process to ensure decisions regarding H.F.I. products are completed within 72 hours
- Oversee raw and packaging non-conformances together with the Laboratory Supervisor. Support Laboratory Supervisor in dealing with Supplier issues
- F.I area was maintained efficiently and all products were accounted for in respect of necessary work
- Report on HFIs in daily MDT meeting
- Facilitate investigations on quality issues picked up during the shift
- Ensure all non -conformances raised for the finished product and packaging problems are closed off within the agreed time frames.
- Ensure HFI report and rejection costs are up to date weekly

**Customer Complaints Handling**:

- Manage the Investigation of customer complaints with multidisciplinary teams, ensuring that complaints are closed off within a given time frame.
- Management of the rollout of any action plans
- Compile weekly complaints reports, and highlight complaint trends to the teams
- Compile monthly complaints reports with actions and timelines for the biggest complaints
- Carry out training for staff when issues are identified

**Process Control**
- SHOPWARE /SAP
- Liaise with QC technicians to verify accuracy of results on Shopware
- Report all non-conforming results to the Shift Manager and raise non-conformances on these
- Ensure correct frequency of quality checks are carried out and captured on Shopware.
- Action non-conformances picked up during Shopware checks
- Ensure QC Technicians capture all quality checks on the Shopware system
- Close inspection lots on SAP
- Ensure warehouse checks are conducted and non-conformances are actioned.
- Compile finished product COA’s when required.
- TASTING
- Ensure samples are collected and are available at all tasting sessions
- Ensure tasting is carried out every shift
- Samples are checked regarding packaging, sealing and date coding integrity
- Ensure tasting documents are completed and filed
- COLOUR STANDARDS
- Ensure the procedure for obtaining colour standards are current and valid
- Lead the process of setting colour standards
- Train all relevant staff on the measurement of colour and on the setting of colour standards
- Review of the visual quality standards when required.

**Control of Quality Lab Measuring Equipment**:

- Calibrate Quality Assurance measuring and test equipment as per the schedule and procedure against in-house standard
- Ensure all quality laboratory equipment is maintained in good order
- Arrange for timeous repairs of non - functioning equipment
- Complete and submit C