Support Agent
7 days ago
Are you looking for a brand new challenge in your career? Read through and apply
As a Support Agent, you will help customers by answering any questions they may have about products and services as well as resolve any issues that may arise. You'll also ensure that all calls are answered in a timely manner and within our standards of quality.
**Requirements**:
- Uses MS product and process knowledge along with discretion to respond to tickets.
- Provide client with a first call resolution, where possible, leveraging standard operating procedures or work instructions.
- Build knowledge articles, or ag the need for such content, when relevant articles are not available.
- Provide timely updates to clients, when requested, on any pending requests or tickets.
- Work closely with resolver groups, and other functions, to ensure timely updates are sent to the client.
- Produce breach and aging reports for tickets opened by the service desk.
- Identify gaps and shortcomings in the current processes, procedures, services and provide recommendations for improvement.
**Qualifications**
- Demonstrable related work experience in as similar environment.
- A+
- N+
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