Sales Support Agent

3 days ago

Johannesburg, South Africa Yebo Fresh Full time

Yebo Fresh is an award-winning online grocery platform focusing on South Africa’s mass market. Our unique business model and partnerships with manufacturers allow us to deliver an unbeatable offer at an extremely competitive price point.

We serve families, NGO’s, Schools, ECDs, and township food businesses such as Spazas and fast food restaurants.

**For the customer**, using Yebo Fresh means avoiding the hassle, cost and risk of overcrowded and/or expensive transport, long queues, and carrying heavy bulk goods.

**For FMCGs,** working with Yebo Fresh means direct access into the mass market and a great partnership for direct deliveries, customer insights, product testing, POS marketing etc.

**Now Hiring: Sales Support Agent**

**Key Role Responsibilities and Duties**
- Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints
- Convert leads to sales
- Order management
- Resolve customers' service or billing complaint
- Contact customers in order to respond to inquiries or to notify them of any adjustments
- Contact all customers affected by product recalls and withdrawals
- Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems
- Be responsible for taking customer orders via telephone - all calls are to existing customers
- Provide quality customer service by responding to questions and concerns
- Provide support to outside sales reps
- Process order entry into the Sales App/UL system in a timely manner
- Ensures shipments are made in a timely manner and properly invoiced
- Meet KPI’s
- Provide feedback to the Customer Service Manager regarding customer concerns
- Tracking invoice payments and confirming POP’s with Finance

**Skills and requirements needed to fulfill the role**:

- 2+ years experience in outbound sales
- Ability to interface with customers, sales and production
- Must be very detail-oriented and capable of multi-tasking
- Must be an action oriented, team-player with excellent problem solving skills
- Multilingual (Sesotho, Isizulu, Tsonga and Tshivenda)

**Personal Responsibilities**
- _We care _- for the customer, for each other and for the communities that we serve.
- _We give 100% _- showing up on time, being present, going the extra mile and doing the best you can.
- We make opportunities: we are entrepreneurs, we see possibilities and realise them, even when challenging.
- We get better every daytogether: we strive for continuous improvement, accept that we may make mistakes and learn, and work as a team to grow as individuals and as a company.

**Contract Type**:3 month fixed term contract

**Compensation**:R 7000

**Reporting to**: Customer service Team Lead

**Job Type**: Temporary
Contract length: 3 months

**Salary**: Up to R7,000.00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

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