Customer Support Agent

7 days ago

Johannesburg, South Africa Verifone Full time

**Why Verifone**:
Verifone Africa prides itself in offering its customers a quality, comprehensive service solution. We believe in collaboratively working with our customers to determine the services that will suit their requirements best and tailoring these to add value to their business.

The Customer Support Agent will support clients on an escalated level and interacts with customers and colleagues to handle a variety of pre-sales or post-sales service functions.

**What's exciting about the role**:
**Main responsibilities**:

- Managing written off device process from
- identifying lost / stolen / unrepairable device serial numbers
- tracing the merchant details where device was installed
- calculating depreciated value of device/s
- quote preparation for end customer
- preparation of file for invoicing
- Assisting with ad-hoc repair billing
- Recognizing queries that require escalation
- Onboards new contracts to generate installation work orders
- Receives customer requests and logs service tickets related to device faults / installation etc
- Ensures that SLA's are met in the responsible accounts and regions
- Update CRM systems with status of calls logged and relevant closing comments
- Sharing knowledge and escalating challenges that the service team, providers and clients experience to drive problem resolution
- Perform outbound calls as required (project / courtesy calls)
- General admin functions

**Skills and Experience we desire**:

- Excellent problem solving and communication skills (verbal and written)
- Proficient in Microsoft Office suite with advanced excel skills (Vlookup. Xlookup, Pivots, functions)
- Strong background working with and analyzing data
- CRM system use
- Strong administration skills
- Skills and working experience in Customer Support

**Our commitment**:
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Position based in Honeydew, Johannesburg

  • Customer Support Agent

    1 week ago

    Johannesburg, South Africa Workwize Full time

    **Do you want to make a real impact and help companies around the world improve remote working for their teams?** Are you a problem-solver with a passion for delivering excellent service? Do you enjoy improving processes and working closely with a supportive team? If so, the Customer Support Agent role at Workwize is the perfect...

  • Customer Support Agent

    2 weeks ago

    Johannesburg, South Africa Inoxico Full time

    SEEKING**:Customer **Support Agent** FOR: Full-Time Position REMUNERATION: Competitive Salary ABOUT US: Inoxico is a fast-growing fintech company that provides predictive analytics on trade credit. Trade credit is a key source of growth capital in developing markets and we help our clients increase their trade credit profitability by providing them with...

  • Customer Support Agent

    1 week ago

    Johannesburg, South Africa Inoxico Full time

    SEEKING**:Customer **Support Agent** FOR: Full-Time Position REMUNERATION: Competitive Salary ABOUT US: Trade Shield is a fast-growing tech start-up that harnesses the power of AI to provide our clients with powerful insights into the credit they extend to businesses. Trade credit drives business in global markets and Trade Shield aims to be the leading...

  • Customer Support Agent Jhb

    2 days ago

    Johannesburg, South Africa Paymentology Full time

    At **Paymentology**, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa cards at scale - across more than 60 countries. Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the...

  • Senior Customer Operations Support Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa Workwize Full time R400 000 - R800 000 per year

    Do you want to make a real impact and help companies around the world improve remote working for their teams?Are you a problem-solver with a passion for delivering excellent service? Do you enjoy improving processes and working closely with a supportive team? If so, the Customer Support Agent role at Workwize is the perfect fitAt Workwize, we're...

  • Support Agent

    7 days ago

    Johannesburg, South Africa Dimension Data Full time

    Are you looking for a new challenge? Are you looking for a supportive and fun working environment? We are confident that your skills will allow you to succeed in this role. Please apply! As a Support Agent, you'll be responsible for taking in customer enquiries and requests. You will assist customers with their queries by providing information, advice or...

  • Customer Care Agent

    3 weeks ago

    Johannesburg, South Africa Cartrack Full time

    We have a great opportunity for seasoned Customer Care Agents! We’re a world-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology. We are looking for seasoned Customer Care...

  • Support Agent

    7 days ago

    Johannesburg, South Africa Dimension Data Full time

    Are you looking for a brand new challenge in your career? Read through and apply! As a Support Agent, you will help customers by answering any questions they may have about products and services as well as resolve any issues that may arise. You'll also ensure that all calls are answered in a timely manner and within our standards of...

  • Technical Support Agent

    3 days ago

    Johannesburg, South Africa Boost Networks Full time

    Boost Networks is looking for a technical support agent to join the team. The successful agent are Able to Think on his feet. Have good Technical and networking knowledge. Confident with Mikrotik hardware is essential. Good Telephone etiquette Teachable Industry related salary offered

  • Sales Call Center Agent

    7 days ago

    Johannesburg, South Africa Insight Customer Call Solutions Full time

    **Note: This role requires relocation to Southeast Asia.** Are you a motivated Sales professional seeking an exciting opportunity to make an impact in a thriving international market? Do you excel at telesales and building lasting client relationships? Are you a confident closer with strong negotiation skills? If you have a passion for sales and want to...