Facilities - Key Accounts Manager
2 weeks ago
**Contractual Strategy and Management**
- Develop, agree and manage a robust strategy and annual plans for the contract, to meet the contractual requirements, as well as operational and financial business targets
- Ensure the contract is optimally structured, managed and populated to increase operational efficiency
- Focus on future direction of the contract, to include implementation of continuous improvement initiatives that strengthen the customer relationship to enable the success of future longevity of the contract
- Ensure a best practice framework is in place for the delivery of the contract, using processes, procedures and systems aligned to the company quality policy
- Conduct regular reviews of processes, procedures, plans, monitoring and taking action to ensure business targets are met, including submitting accurate and timely reports
- SLA Management, compliance & governance
- Performance reporting to the Client
**Business Development**
- Develop strong market knowledge of existing and potential clients, and keep AFMS informed of business growth opportunities aligned to strategic objectives
- Provide in-depth analysis of markets, industry trends, competitors and clients to improve strategic planning and decision making
- Develop and implement relationship strategies to maximise opportunities for securing new business
- Identify new / future services that would provide AFMS with a competitive advantage or profitability.
- Develop tender documents at a consistently high standard
**Customer, Community and Markets**
- Represent AFMS when meeting with the customer, stakeholders, and end user, in order to enhance the company reputation and foster a partnership approach to the relationship throughout the contract
- Lead customer service excellence and continuous improvement culture, so that the business remains at the leading edge of service delivery and value
- Maintain and develop strong relationships with the client and other stakeholders to secure the necessary support for the efficient performance of hard and soft service operations and maintenance
**Leadership**
- Meet the key performance areas according to the targets agreed upon in the areas of management of the client and contractor interface
- Manage and oversee the functional departments of hard and soft services operations and ensure performance is delivered to appropriate standards within agreed upon time frames and budget allocations
**Financial Management**
- Ensure business development strategies are in place, to deliver contract expansion aspirations in line with the business commitment
- Ensure effective financial management is in place to achieve turnover, profit and to meet legal requirements
**Key Skills and Experience**
- Grade 12
- Ideally have a degree, or hold a professional qualification in Facilities Management / Business Management
- Minimum 8 year experience at senior management level, preferably in hard and soft FM services, with at least 5 years Contract Management experience
- Hard & soft services operational knowledge would be advantageous
- Must have extensive experience in leading a diverse, multi-cultured, multi-disciplined workforce
- Must have managed commercial and contractual elements
- Must have managed resources and sub consultants
- Must have working experience with managing budgets, including costs and profitability
- Advance computer skills including presentation material
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