Senior Key Accounts Manager

2 weeks ago

Northern Suburbs, South Africa AFMS Group Full time

**Project Operational performances**
- Accountable for overall General Operations relating to project delivery performances.
- Report on key focus area linked to strategy i.e General Operations performance
- Support KAMs current and planned processes, timelines, values.
- Check and ensure that all required SLA’s are in line with project requirements and master service agreement.
- Ensure that SLA’s are compliant with QMS standards.

**Contract Management**:

- Contractual SLA compliance
- Contractual correspondence
- Audit KAM’s contractual compliance
- Contractual reporting and escalation

**Finance**
- Accountable for project financial Revenue, GP and NP outputs.
- Ensure that the P&L and AR have been reviewed and addressed pro-actively.
- Attend monthly P&L meetings.
- Management of cost of sales and cost optimisation
- Manage, mitigate and report on Financial Risks

**Business Development**
- Identification of additional projects within existing contracts
- Responsible for leading tenders (pricing and methodology)
- Presentation to potential clients
- Initiate process to improve efficiencies utilised in the bid process.

Integration of support services and Ops Team
- Relationship management between operations and support services including OHS, Procurement, Bids Department, Marketing, Finance and Human Resources
- Establishing the communication protocols regarding the business strategy and measure progress
- Identify opportunities to centralise functions within the support services
- Initiate forums where strategies are outlined and implemented

**Operations**
- Support KAM’s with regular client engagement.
- Point of escalation for high level operational and contractual matters
- Mobilisation of new contracts

**Resource Management**
- Management performance of the KAMs
- Resource management and development
- Assist KAM’s and provide guidance to behavioural competencies, fostering a culture of teamwork and continuous improvement.
- Engage with EE Committees to support Group compliance.

**Key Skills and Experience**
- Grade 12
- Engineering Qualification in Electrical or Mechanical is an advantage.
- Min 10 -15 year expertise in Facilities Management at senior management level in leading large teams of professionals and staff
- Good knowledge of soft and Technical skills in a Property and Facilities Management environment
- Good understanding of legislation and legal requirements of corporate operations
- Profit driven
- Sound knowledge of generating, maintaining, and managing contracts and SLA’s
- Experience in drafting business plans and marketing plans
- Good financial experience in generating budgets, financials including P&L and income statements
- Experienced in generating KPI’s and delivering on them
- Good understanding of Corporate structuring, grading and staff deployment skills
- Understanding of Employment Equity and Labour Relations
- Understanding of financial accounting and billing systems and structures
- Understanding of IT and operational IT requirements
- Must have practical experience in the above qualification
- Experience in managing Contracts.
- Contract such as GCC, NEC, JBCC are advantages.

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