Internal Sales Support

**JOB PROFILE**:
**Job Title: Internal Sales Support Specialist**

**Location & Address**:Centurion

**Reports to**:Branch Manager

**Direct Subordinates**:N/A

**Total Staff in Function**:N/A

**WORKING RELATIONSHIPS**:
**Internal**:

- Procurement
- Sales Operations
- Brand Operations
- Account Managers
- Systems Engineers / Presales
- Marketing
- Logistics
- Regional Managers

**External**:

- Vendor
- Resellers
- End Users
- Vendor Alliance Partners

**JOB SUMMARY**:
**Main Purpose of Position**:
The role of an Internal Sales Support Specialist is to service the needs of a company's existing clients, respond to new sales inquiries and to support the activities of the external sales team by marketing our company’s brand in a way that is positive, honest, and professional. The work you do on the phone is directly linked to successful outcomes resulting from customer retention and word-of-mouth sales.

**RESPONSIBILITIES AND DUTIES**:
Key Performance Areas:
**KPA**

**PERFORMANCE STANDARDS**

**Perform administration of reseller quotations**
- Receive inbound customer sales inquiries and provide quotations, product/service information, support, and pricing details in response to inbound inquiries, promoting the features and benefits of the brand’s products/services
- Process sales orders and arrange the dispatch and administration of products/services sold
- Receive, manage, or escalate customer complaints related to the sale of the brand's products/services
- Respond to Account Manager/Reseller within 2 hours of receiving a request for a quotation with the quote or relevant SLA
- Ensure that the relevant quote is done on Customer Relationship Management system prior to releasing the quotation:
CRM: - Load opportunity
- Do/Load Quote
- Check/Load Values (Cost and Selling price)
- Leave in Identified with default close date
- Add tracking notes where applicable if customers are communicated with Sales will then be responsible from there.
- Ensure that the knowledge of all promotions is updated and applied to quotes where relevant
- Give expert advice to Account Managers/Resellers on product mix and pricing recommendations.
- Manage the quote and deal registration process through to completion by liaising with the Vendor, Sales Specialists, Brand Teams, and Resellers where needed
- Provide daily feedback to Sales/Reseller on quotes in progress, to include progress with timelines
- Revision of quotes as required. Example: amendments to bill of materials and amendments of rate of exchange
- Escalations to Vendor for pricing and discount queries, or where Vendor outside of Service Level Agreements - in conjunction with Management
- Maintain professional working relationships with Vendor, Sales Teams, Brand Teams, and Resellers
- Compilation and distribution of backlog reports every Tuesday or as needed
- Perform any general administration duties in line with previous capabilities and competencies
- Maintain brand directory with First Distribution quotes, vendor quotes and information for easy reference
- Maintain the quote template as and when necessary - for example, Brand logo amendments and additions
- Maintain order books with all relevant information
- Maintain brand folders and keep updated with all relevant information with regards to the brand
- Provide quote support on all DC and N&S brands for internal FD staff
- Provide sales support directly liaising with resellers for JHB and Africa

**Vendor product and process knowledge**
- Gain relevant knowledge of products and process by attending relevant training and vendor webinars
- Achieve and maintain skills and certifications related to primary and secondary brands
- Ensure multiskilling by gaining knowledge from pre-sales and brand managers to be able to do entry level configs
- Maintain a high standard in the quality of the work delivered

**COMPETENCIES**:
**Knowledge** - You must know:
**Skills** - You must be able to perform:
**Attributes** - You must in a way that will drive successful performance which is supported by the **Company’s values.**
- Knowledge of relevant brand products and process.
- Knowledge of vendor structure to have the correct point of contact.
- Knowledge of information management industry in South Africa.
- Knowledge of IT Industry.
- Excel Intermediate
- Demonstrated accuracy and attention to detail with numbers
- Demonstrated confidentiality.
- Ability to deliver on service level agreements.
- Demonstrated ability towards business intelligence.
- Emotional Intelligence.
- Adhere to all policies and procedures that are implemented by the Company.
- Attitude - always demonstrate your best in your role and ensure professional attitude with internal and external customers.
- Respect - demonstrate respect with actions and words to internal and external customers.
- Accountability - accountable for the consequences of your action, both positive and negative.
- Integrity - consistently honest and truthful in dealings with pe