Internal IT Support

3 days ago

Centurion, South Africa Munsoft Full time

To manage all internal related IT matters for successful support to the client (all internal staff) and to establish and improve internal IT services, strategy, and processes.

**Duties and Responsibilities**:

- Ensure inhouse IT support services, reliability, and management of all internal issues.
- Ensure the ongoing development, management, and implementation of in-house ICT and Security policies.
- Drive MS Teams and other tools adoption.
- Driving of internal IT strategy.
- Awareness of various software licensing.
- Managing and assisting sales department with the Munsoft Partner Programme.
- Project management of internal IT projects with proactive involvement between client and technical teams.
- Accountable for planning and successful implementation of ad hoc IT infrastructure deployments.
- Provide client with regular status updates through effective and sufficient communication.
- Maintain a high degree of communication between various departments.

**Skills and Attributes Required**:

- Be 100% client-centric with focus on creating the best experience for the client (internal staff) and to keep the client satisfied.
- Good understanding of IT sector procedures and policies applicable to the ICT environment.
- Excellent people management skills with emphasis on leadership techniques.
- Strong organisational and decision-making skills and ability to prioritise.
- Good problem-solving and analytical skills.
- Excellent written and verbal communication skills.
- Project management skills, specifically to deliver ICT projects.
- Budgeting.
- Ability to understand complex infrastructure problems and solutions, and to communicate problems and solutions across technical, and non-technical departments.
- Previous exposure to the following various technologies including the following platforms (Microsoft Server and licensing, enterprise server and storage, LAN, and WAN networking, Firewalling and Security, Messaging, Backup platforms)

**Certifications and Qualifications**:

- A minimum of the following certification and/or qualifications or equivalent proven experience is required:

- Tertiary qualification in ICT or studying of same.
- Service management certification such as ITILv3/v4 Foundation
- Management course
- Not required, but recommended technology certification
- VMWare Certified Professional;
- VEEAM Certified;
- MCSA/MCSE in Server Infrastructure
- Redstor
- Mac certification and/or experience

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