Channel and Call Centre Manager

1 week ago

Durban, South Africa vivo Full time

1. Establish and identify new relationships within Call Centres

2. Analyze Call Centre performance on a weekly, monthly, quarterly and annually basis

3. Drive sell-through of all company products

4. Monthly and quarterly training on New Product Introduction (NPIs)

5. Submit weekly Purchase Sales & Inventory (PSI) report to the Product, Sales Managers and Executives

6. Measure ROI on financial investment versus sales upliftment

7. Work closely with Marketing team to build brand visibility and awareness

8. Setup quarterly and monthly promo/marketing calendar

9. Setup quarterly review business sessions with Sales management

10. Minute taking and distribution to the relevant parties within 24 hours after the meeting

11. Submission of Call Centre invoices to Finance for payment

12. Maintain relationships with external stakeholders

**Desired Experience & Qualification**
1 Year Call Centre experience
Channel Manager experience will be an advantage
National Senior Certificate (Matric Certificate)
Tertiary qualification - advantage
Strong communication skills
Self motivated
Strong admin skills with basic excel knowledge
PowerPoint knowledge
Extrovert
Valid drivers license (Code B)
Own vehicle

Ability to commute/relocate:

- Woodmead, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelors (preferred)

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