Call Centre Manager

6 days ago


Durban North, South Africa African Group Full time

**Requirements**:

- Minimum qualification a matric
- Min three years’ experience within a call centre environment
- Experience in developing targets
- Knowledge of inbound and outbound call centre management experience
- Proven sales track record of growing the call centre

**Duties**:

- Continuous operational and quality improvements of the department
- Address all training needs of the agents
- Ensure compliance with company policy and ensure that all internal control procedures are followed.
- Report on deviations to procedures and corrective actions.
- Ensure excellent customer service to customers
- Ensure correct staffing of the call centre
- Identify root causes of customer queries and find solutions of reducing them
- Ensure queries are resolved timeously and aim for first time resolution
- Ensure quality targets are achieved
- Address all performance related issues
- Monthly feedback reporting

**Job Types**: Full-time, Permanent

**Salary**: From R25,000.00 per month

Ability to commute/relocate:

- Durban North, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- High School (matric) (preferred)


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