Head of Contact Centre Ops

Executive : Marketing, Creative and New Business Development at Credit Gateway Role Description The Head : Contact Centre Operations will be responsible for the daily operations, staff, and performance to ensure efficient service and customer satisfaction. Key responsibilities include setting goals, managing budgets, hiring and training staff, analysing...

Executive: Marketing, Creative and New Business Development at Credit Gateway Role Description The Head: Contact Centre Operations will be responsible for the daily operations, staff, and performance to ensure efficient service and customer satisfaction. Key responsibilities include setting goals, managing budgets, hiring and training staff, analysing...

About us, purpose, experience and qualifications **about us**: **purpose**: **experience and qualifications**: - Minimum Qualification - BComm degree in Business Management or Marketing - Preferred Qualification - Honours degree in Business Management or Marketing - Experience - Six to twelve months experience in a contact centre aenvironment An...

A leading academic institution in Pretoria is seeking an Associate Professor or Professor to head the Centre for Human Rights. The position involves providing strategic leadership, managing partnerships, and ensuring the financial sustainability of the Centre. Candidates should have a doctorate and significant teaching and research experience in human rights...

Associate Professor/Professor and Head of Department/ Director: Centre for Human Rights, Faculty of Law Join the University of Pretoria as Associate Professor/Professor and Head of Department/Director of the Centre for Human Rights in the Faculty of Law. Overview of the Department The Centre for Human Rights is an academic department within the Faculty of...

The purpose of the role is to manage a customer base that consist of both prospective and existing customers, ensuring standards are met to help drive customer loyalty, and support continued sales. **Manage contact on telephone and various channels received in the CRM system.** 1. Reduce the number of abandoned calls. 2. Maintain the agreed-on service...

**Job Purpose** To manage a customer base that consist of both prospective and existing customers, ensuring standards are met to help drive customer loyalty, and support continued sales. **Manage contact on telephone and various channels received in the CRM system.** 1. Reduce the number of abandoned calls. 2. Maintain the agreed upon service levels for...

The Team Leader is responsible for managing a team of agents, helping them to meet targets while reviewing performance and providing guidance to ensure continuous improvement. Skills required: - Minimum three years Contact Centre / Call Centre Management experience - Reside in the Pretoria East area (Person will be working at the Silverlakes branch) -...

UP Posting - Academic FACULTY OF LAW CENTRE FOR HUMAN RIGHTS ASSOCIATE PROFESSOR/PROFESSOR AND HEAD OF DEPARTMENT/ DIRECTOR: CENTRE FOR HUMAN RIGHTS (ONE POST) The University of Pretoria is one of the leading research-intensive universities in South Africa. Its nine faculties and business school offer a wide range of undergraduate and postgraduate...

A leading South African university is seeking an Associate Professor/Professor and Head of the Centre for Human Rights. This role involves leading projects, managing the Centre, and teaching postgraduate programs. Candidates should possess a doctorate and significant experience in academia. The university values excellence and diversity and offers...