Switchboard Operator

7 days ago


Johannesburg, South Africa AGC Recruitment Full time

**Switchboard Operator - Cape Town**

Our client, an established and prestigious law firm in Cape Town is looking to hire a Switchboard operator to join their team on month-to-month contract.

**Main purpose of the job**:
To provide a range of routine administration support services to a team of legal professionals and attend to the switchboard, screening and forwarding calls.

**Key responsibilities**:

- Answer and screen telephone calls, take messages and greet clients.
- Schedule and confirm diary appointments as requested.
- Take minutes.
- Take notes.
- Arrange conference call facilities.
- Arrange catering requirements for meetings.
- Arrange logistics for conferences i.e., venue, travel, catering, accommodation, presentation, and documentation requirements.
- Order and distribute stationery for the team.
- File all documentation and relevant correspondence in date and time order.
- Assist fee earners by attending to private matters on their behalf as and when there is capacity to do so.
- Support others in the team when own work is complete.
- Maintain a collaborative working relationship with other non-legal support areas in the firm e.g., IT, Finance, HR, and Marketing.

**Qualifications and Requirements**
- Matriculation certificate or equivalent
- 3-5 years administration experience
- Experience in a law firm or professional services would be beneficial

**Competencies**
- Ability to read, write and spell effectively in English.
- Ability to work in a challenging environment with a wide and varied caseload.
- Good working knowledge of MS Office suite.
- Ability to prioritise and work well under pressure.
- Attentive to detail - methodical, organised, precise, accurate, neat and tidy with paperwork.
- Conscientious approach to work - able to follow a defined process, completes jobs, plans, and sticks to deadlines and perseveres with routine.
- Resilient - not affected by criticism and able to recover quickly from setbacks.
- Relaxed - calm under pressure, free from anxiety, emotionally dependable.
- Administration skills.
- Service orientation.
- Must demonstrate respect for race and diversity i.e., tactful and diplomatic when dealing with people, treating them with dignity and respect at all times.

Market related salary offered.

**_
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