Switchboard Operator

6 days ago

Johannesburg, South Africa Engen Full time

**Purpose of the Job**:

- To deliver effective telecommunications service to the organisation by providing switchboard operation, faxing, telephone management system and video conferencing services thereby enabling Engen to optimise customer satisfaction and achieve its targets in a cost effective manner

**Who you are**:

- You are Dynamic, analytical and have high aptitude for learning
- You are assertive and have passion to interact with people from all backgrounds
- You have passion for helping and adding value in other people’s lives
- You have built credibility for getting things done timely and correctly
- You are an expert at telephone etiquette.
- You are passionate about assisting others and customer service
- You have excellent in quick turn-around, stakeholder management
- You have a reputation for insightful and operating with integrity
- You have excellent interpersonal skills and a good communicator
- You are self starter.
- You are always motivated

**What you've done before**:

- At least 2 years related experience in a corporate environment.
- Post matric qualifications.
- Dealing with customers and resolving issues over the phone.
- Experience in Computer skills (MS Office, Outlook etc.)
- Experience working with Business & Sales Proposals
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Adaptable and agile based on constant change within a fast-paced environment
- Attention to detail.
- Be professional and polite.

**What you'll be doing**:

- Proactively Manage Customers, using the phone and electronic media as main channels, in order to communication within and outside the organization.:

- Building relationships with customers and providing customer service
- Ensuring HSEQ policies are highlighted and followed
- Maintaining and managing customer master data
- Generate relevant monthly reports as and when required.

**Additional Information**:
Band: GM

Location: Johannesburg( Rivonia)

**Job Advert Closing Date**: All job adverts close five days after date posted

**Engen’s approved Employment Equity plans and targets will be considered as part of the recruitment process.**

**Important Information**:

- The appointment will be made in line with Engen's Employment Equity Strategy.
- Engen reserves the right not to make an appointment.

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