Outbound Call Centre Agent

1 week ago

Bedfordview, South Africa Ann Swann Personnel Full time

**Responsibilities**:

- Make outbound calls to potential customers and generate sales leads
- Build rapport with customers and create a positive customer experience
- Meet and exceed daily/weekly/monthly sales targets
- Ensure accurate data entry of customer information into our CRM system
- Follow up on leads and inquiries in a timely manner
- Maintain knowledge of company products and services
- Adhere to call scripts and sales processes
- Handle customer objections and complaints with empathy and professionalism
- Participate in team meetings and training sessions to enhance skills and product knowledge
- Other duties as assigned

**Requirements**:

- Proven experience as an outbound call centre agent or similar sales/customer service role
- Strong communication and interpersonal skills
- Ability to handle rejection and work well under pressure
- Ability to work in a fast-paced environment
- Sales-driven mindset with a strong desire to succeed
- Excellent organizational skills and attention to detail
- Ability to multitask and manage time effectively
- Proficient in MS Office and CRM software
- Matric or equivalent

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