Client Liaison Officer

5 days ago

Durban, South Africa Exim International Full time

**PURPOSE OF THE JOB**

To support the sales team by acting as the client liaison relating to orders, promotions and pricing.

**KEY RESPONSIBILITIES**
- Initiating contact with customers to confirm orders where relevant sales rep is unable to do so
- Ensure that orders are executed promptly and accurately when receiving orders from customers
- Keep customers informed throughout the process whilst their orders are being prepared and relay information regarding unavailable stock etc.
- Resolve any stock and system related queries that may arise at any point in time
- Ensure that a back order list is received from the warehouse on a daily basis to inform the customers and to assist customers in making alternative arrangements where necessary
- Routine communication with the debtors department is critical to confirm if customer’s accounts are on hold and relay relevant information to sales rep
- Assist Warehouse and Operations teams during stock take
- Regular communication with sales reps if their customers are experiencing any issues or have any queries
- You may be required to assist with other tasks as and when operationally required
- Processing quotes for all customers
- Following up on outstanding payments when necessary
- Address any queries or issues customers may have
- Monitoring price increases and liaise with customers
- Generate leads for reps through dormant and new customers
- Assist warehouse and key accounts with orders and stock availability.

**REQUIRED MINIMUM EDUCATION & WORK EXPERIENCE**
- Matric / Grade 12 as a minimum requirement
- Minimum 3 years Sales administration experience
- Fully Bilingual (Afrikaans & English)
- Ability to multi task

**Job Types**: Full-time, Permanent

**Salary**: R8 500,00 - R10 500,00 per month

**Experience**:

- CASH IN HAND: 3 years (required)
- CUSTOMER SALES: 3 years (required)
- SKILLS BASED COMMUNICATION: 3 years (required)
- COMPUTER SKILLS: 3 years (required)
- CUSTOMER SERVICES: 3 years (required)

License/Certification:

- SOUTH AFRICAN DRIVER'S LISENSE (required)

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