Client Liaison Officer

5 days ago

Durban, South Africa Tracker South Africa Full time

**Listing reference**: track_001388

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet

**Job category**:Client Services

**Location**:Durban

**Contract**:Permanent

**Remuneration**:MARKET RELATED

**EE position**:Yes

**Introduction**:
**Job description**:
**The incumbent will be expected to**:

- Provide Sales Support to Gold & Silver clients as identified by Business Sales Manager
- Act as a back up to the Sales consultants on the road for the above clients to improve turnaround time on leads received to ensure better customer experience
- Process and submit any signed MSA and Addendums, COO, DERE’s, sent to you for these accounts by consultants and clients directly
- Check that documents are completed in full and signed by the authorised signatory before submitting for loading
- Where approvals are needed, attach approvals to the loading request sent to Acquisitions
- Manage all requests that are returned by Acquisitions, including requests that have been sent directly to Sales Corp by the consultants.
- Follow up daily to ensure what was scheduled is installed and if not take corrective action.
- Attend to all client queries, by investigating and submitting the query to the relevant department and following up until query is resolved.
- All internal queries on these accounts must be handled from start to finish by CLO and communication to client must be sent by CLO on progress and completion
- Assist with any ad - hoc requests from Sales Manager
- Building effective relationships across all divisions within Tracker to improve both internal and external customer experience to gold and silver clients while assisting the Sales team to focus on increasing sales productivity
- Report to Business Sales Manager

**Minimum requirements**:
**Requirements**:

- Matric
- 3 years Customer services experience in a Fleet organization
- Knowledge of Fleet Tracking systems and processes to expedite related queries
- MS office Knowledge (intermediate level in Excel)
- Above average Customer Service skills
- Ability to work under pressure
- Ability to work within a team
- Out of the box thinking skills
- Excellent service, communication and organizational skills
- Time management

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