Tenant Liaison Officer

**TENANT LIAISON OFFICER- DURBAN**

**Role Purpose**:
To oversee the management of the building complex, including management of relationships with tenants, rental collection, leasing of units and management of service providers and maintenance of the building.

**Minimum Requirements**:
Grade 12 education

Relevant qualification in built environment, i.e. building/property management

3 years building management, property management and/or tenant liaison experience

2 years administration experience

Basic accounting knowledge and experience

Computer literacy is essential.

Drivers License and Own Transport

**Key Performance Areas**:
Marketing - Engage in marketing activities by participating in formal and informal networking activities, ensure signage on site is visible and well kept. Furnish prospective tenants with product service offering. Marketing activities ensure optimal occupancy levels.

Take on, handover and record keeping - inspection of units prior to tenant taking occupation. Show new tenant /s around the unit and complete a handover checklist together with the tenant (snag check). Provide Snag list to tenant informing them that faults must be reported within seven (7) days. Discuss house rules with new tenants ensuring that the tenant fully understands the conditions Welcome and formally induct new tenants. Generate 'happy letter'.

Accounts - Check every existing tenant's water account. Capture overdue accounts and forward to municipality for blocking. Closing off and transferring ex tenants water accounts with the municipality where applicable.

Health & Safety - perform internal health & safety inspection, issue work to contractors, follow safety regulations

Debt Collection - manage rental collection process, distributing rental statements, participate in debt collection as directed by the line manager

Tenant relationships - Deal with complaints between parties and facilitate an amicable resolution, Monitor and report any illegal businesses operating on the premises, Network and establish contacts with social workers and welfare agencies, for use by tenants. Manage tenant relationships

Annual Works Program - Audit of tenants and units done annually. Community development tasks initiated.

Management of Service Providers - Common areas and grounds inspected regularly (At least weekly)
Maintenance inspections of units completed annually
Complex is neat and tidy at all times
Building appropriately maintained, with unit maintenance completed within 10 days.
Security and maintenance incidents reported immediately to the manager
Weekly meetings with SP’s convened
Create and immediately send works order for any maintenance request that Sohco should attend to.
Send SMS from the system to the tenant immediately that a team will be in touch in order to attend to the maintenance request.
Novtel maintenance process followed with respect to Work Orders
Invoices paid within 5 days of being received in good order (with signed works order).
Payment request sent with relevant supporting documents.

Welfare advice and support - Network and establish contacts with social workers and welfare agencies

Reporting - Produce reports covering vacancies, proposed evictions, absconders, waiting lists, maintenance, cleaning and security issues

**ROLE REQUIREMENTS**

**GENERIC SKILLS**:
Communication (Advanced)

Facilitation (Advanced)

Conflict Management (Advanced)

Customer Service

Relationship Management (Advanced)

Teamwork

**TECHNICAL KNOWLEDGE AND SKILLS**

Eviction Management (Basic)

Lease agreement management (Basic)

Maintenance Planning

Occupational Health and Safety (Basic)

Accounting and reconciliation skills

Numeric skills

Excel skills

Pastel skills

Novtel skills

**MANAGEMENT AND LEADERSHIP SKILLS**

Project Management (Basic)

Planning and organising (Basic)

Problem Solving (Basic)

Gather and Analysing Information (Basic)

Networking (Basic)

ATTRIBUTES

Emotional control

Persuasion

Assertiveness

Interpersonal Skills

Attention to detail

Adaptability and Flexibility

Situational sensitivity

**Undertakings**:
Criminal / Credit Check

**Salary**:Market Related

**Application Process**: