Call Center Customer Service Representative

7 days ago


Pretoria, South Africa Sirrah Rec Full time

Are you seeking an opportunity to ignite your career within the service industry?

Here's your chance to shine with Sirrah Recruitment, collaborating with a leading medical client in Pretoria. We're on the lookout for enthusiastic individuals to join our team temporarily as Customer Service Representatives. Dive into this international campaign, where innovation meets service excellence.

**Responsibilities**

As a Customer Service Representative, you'll:

- Strive to consistently meet and surpass set targets
- Adhere to established behavioral and compliance standards
- Share insights and expertise with team members
- Effectively communicate campaign updates to colleagues, customers, and managers
- Stay abreast of campaign developments to provide informed assistance
- Ensure prompt resolution of customer queries and concerns
- Uphold information security protocols and report any breaches promptly
- Deliver exceptional customer experiences with every interaction
- Verify and update customer information accurately
- Proactively propose solutions to address customer needs and issues

If you:

- Hold a matric certificate
- Possess strong verbal communication skills in English
- Have at least 6 months’ experience in a contact center environment
- Demonstrate troubleshooting skills and effective problem-solving abilities
- Are self-motivated and accountable
- 5 years of medical aid experience
- Inbound medical aid experience

**Job Type**: Temporary
Contract length: 6 months

**Salary**: From R6 000,00 per month

**Education**:

- High School (matric) (required)

**Experience**:

- Medical Aid Call Center: 2 years (required)



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