Call Center Agent

1 week ago


Pretoria, South Africa No Joke Marketing Full time

**No Joke Marketing** is looking for a strong, outgoing and professional remote call center agent.

**Responsibilities include**:

- Obtaining client information by answering telephone calls; qualifying clients & verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishing and building an amazing report with the clients.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed.

**Desired Skills**:

- Time management
- Attention to detail
- Good Verbal communication
- Professional telephone etiquette
- Active Listening
- Data entry skills
- People skills
- Information Gathering
- Customer focused
- Customer service Focused
- Multi-tasking

**Required Experience**:

- 2 - 3 years fast paced call center experience.
- 2 - 3 years of customer satisfaction experience.
- Extremely Computer literate.

**Requirements**:

- Own Laptop
- Stable internet connection
- Matric / High School Graduate

**Salary Range: $500 - $700 per month / R7500 - R10 000 per month**

**Working hours: 8:00 AM - 5:00 PM EST



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