Service Manager: Hospital Benefit Group

4 days ago

Centurion, South Africa PPS Group Full time

THE IDEAL CANDIDATE SHOULD HAVE:

- A minimum of a Grade 12 and Registered Nursing qualification.
- Sound Clinical knowledge.
- Exposure to Managed HealthCare policies and procedures, ISO principles and other related legislature would be an added advantage.
- Ability to effectively communicate at all levels.
- Computer literacy (MS Office and Medical Administration system).
- Management experience.

KEY RESPONSIBILITIES INCLUDE:

- Maintenance of effective communication amongst all stakeholders.
- Effective monitoring and maintenance of the day-to-day operations to ensure adherence to set standards and targets.
- To offer creative solutions in the day-to
- day operations.
- Evaluation and support of the Groups training needs and compile action plan and provide feedback on performance and customer feedback.
- Analysis of the Product/Industry changes and sporadically review processes in order to identify risks or possible improvement suggestion within the group.
- Planning and efficiently implementing approved operational changes to effectively respond to important external influences in a way that maintains operational best practice.
- Compile reports of the departmental activities for presentations to the stakeholders
- Client management and management of escalations.
- Staff planning
- Supporting the HOD: Managed HealthCare to implement business plan in a manner that supports operational and quality standards that meet the defined departmental priorities.
- Management of staff including their performance management.
- Escalate system problems including hardware faults timeously.
- Promote and adhere to PPSHA Values.

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