Dc -client Engagement Consultant- 1dp Sandton
2 weeks ago
**Business Unit**:DCM Distribution- **Function**:Call Center / Contact Center- **Date**:9 Dec 2025- **About Discovery Connect Distribution Services**
Discovery Connect uses the world’s foremost lead generation and conversion techniques to deliver the highest quality sales and service for all Discovery’s products. We aim to cover one million lives by 2023 with our extensive product range - from health insurance, long and short-term insurance and investments, to banking and Vitality.
** Job Description**
The Client Engagement Consultant is responsible for welcoming new clients that have joined the Discovery Bank through Discovery Connect. The consultant will make outbound calls to new joiners to provide the client with more information about the banks products and rewards, help clients navigate the app and assist them with any additional queries. The consultant will be required to position an upsell Bank products to new clients that meet the upsell criteria.. The consultant will be required to co-ordinate their own administration and maintain accurate details and statistics of all queries, the role requires employees to be permanently based at the office.
- Key Purpose
- The key purpose for the consultant is to drive client engagement on the bank product by conducting welcome calls and conservation calls during which they will service any client queries, help the client navigate the bank offering and ensuring that the client is on the correct product based on the client profile.
** Key Outcomes may include but are not limited to**:
- **
- Perform outbound calls to new clients joining the bank.
- Perform outbound calls to existing client wanting to close their account.- Position an upsell to clients that meet the criteria.
- Keep accurate statistics of all welcome and conservation calls.
- Attending to general administration requirements of the client.
- Attends to requests from management.
- Escalate and follow up on any queries the team are unable to assist with.
- Ensures that current service level agreements are met.
- Achieve Quality targets set out in as per the DCDS QA criteria requirements
- **Work Experience Requirements**:
- 3 years customer service experience within the service environment
- 2 years sales experience
- **Education / Qualifications / Accreditations with Professional Body Required**:
- Grade 12
- FAIS Accredited qualification - Preferred (would be advantageous)
- **Technical Skills or Knowledge Required**
- Excellent written and verbal communication skills in English
- Excellent administration skills
- Sales skills
- Writes and speaks fluently, clearly, correctly and convincingly.
- Product knowledge and expertise
Preferred (would be advantageous)
- Able to speak English fluently
- Personal Attributes or Competency Profile
- Discovery Person
- Values Driven:
- Committed to integrity and ethics in business
- Behaves consistently with Discovery Values
- Optimistic:
- Motivated by a positive future
- Energised by challenges
- Learns on the Fly:
- Embraces the unfamiliar
- Experiments to find solutions
- Resilient:
- Recovers quickly from setbacks
- Grows from negative experiences
- Instils trust:
- Follows through on commitments
- People Savvy:
- High EQ with low ego
- Drives Results:
- Energises self and others to achieve
- Consistently exceeds goals
- EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
-
Sandton, South Africa Discovery Limited Full timeDC -Client Engagement Consultant- 1DP Sandton Business Unit: DCM Distribution Function: Call Center / Contact Center About Discovery Connect Distribution Services Discovery Connect uses the world’s foremost lead generation and conversion techniques to deliver the highest quality sales and service for all Discovery’s products. We aim to cover one million...
-
Sandton, South Africa Discovery Limited Full timeDC - Insure- Telesales Consultant - Sandton (1DP) Business Unit: DCM Distribution Function: Call Center / Contact Center Date: 3 Sept 2025 Job Description Identifying sales opportunities Answering inbound calls timeously and making required outbound calls Co-ordination of own administration Identifying sales opportunities Maintaining accurate details and...
-
DC - Quality Assurer - 1DP Sandton
3 weeks ago
Sandton, South Africa Discovery Limited Full timeDC - Quality Assurer - 1DP Sandton Select how often (in days) to receive an alert: Business Unit: DCM Distribution Function: Call Center / Contact Center Date: 21 Oct 2025 To provide sound advice regarding legislation, regulation, industry standards, codes, guidelines and best practice to operational management/projects and business units through the...
-
Sandton, South Africa Discovery Limited Full timeSelect how often (in days) to receive an alert: DC - Risk and Compliance Support Administrator- 1DP Sandton Business Unit: DCM Distribution Function: Call Center / Contact Center Date: 31 Oct 2025 Compliance: Maintaining the FAIS Rep Register Providing support to the DCDS business based on the Group Compliance requirements Assist representatives with the CMS...
-
DC-Employee Benefit Advice Specialist
2 weeks ago
Sandton, South Africa Discovery Limited Full timeDC-Employee Benefit Advice Specialist - 1DP (Sandton) Business Unit: DCM Distribution Date: 3 Oct 2025 About Discovery Connect People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a...
-
Dc -conservation Consultant- Sandton (1dp)
5 days ago
Sandton, South Africa Discovery Ltd. Full time**Business Unit**:Discovery Connect **Function**:Call Center / Contact Center **Date**:10 Feb 2025 - Job Description - Conduct Outbound and Inbound telephonic Conservation to existing Discovery clients, who have - requested cancelation of their Discovery products. - Key purpose - Conduct Outbound and Inbound telephonic Conservation to existing Discovery...
-
DC - Quality Assurer - 1DP Sandton
2 weeks ago
Sandton, South Africa Discovery Full timeTo provide sound advice regarding legislation, regulation, industry standards, codes, guidelines and best practice to operational management/projects and business units through the application of Compliance Risk Management principles, policies, processes and procedures.Job DescriptionThis position is based in Discovery Connect area, and reports to the Admin...
-
DC - Quality Assurer - 1DP Sandton
2 weeks ago
Sandton, Gauteng, South Africa Discovery Ltd. Full timeBusiness Unit: DCM DistributionFunction: Call Center / Contact CenterDate: 21 Oct 2025To provide sound advice regarding legislation, regulation, industry standards, codes, guidelines and best practice to operational management/projects and business units through the application of Compliance Risk Management principles, policies, processes and procedures.Job...
-
Sandton, South Africa Discovery Ltd. Full time**Business Unit**:Discovery Connect **Function**:Call Center / Contact Center **Date**:5 May 2025 **Job Description**: Identifying sales opportunities Answering inbound calls timeously and making required outbound calls Co-ordination of own administration Identifying sales opportunities Maintaining accurate details and statistics of all queries Key...
-
Sandton, South Africa Discovery Ltd. Full time**Business Unit**:Discovery Connect **Function**:Call Center / Contact Center **Date**:2 Jun 2025 - Identifying sales opportunities - Answering inbound calls timeously and making required outbound calls - Co-ordination of own administration - Identifying sales opportunities **Key purpose** - This position is based in the Discovery Connect Sales call...
