DC - Quality Assurer - 1DP Sandton

3 days ago

Sandton, Gauteng, South Africa Discovery Ltd. Full time

Business Unit: DCM Distribution

Function: Call Center / Contact Center

Date: 21 Oct 2025

To provide sound advice regarding legislation, regulation, industry standards, codes, guidelines and best practice to operational management/projects and business units through the application of Compliance Risk Management principles, policies, processes and procedures.

Job Description

This position is based in Discovery Connect area, and reports to the Admin Team Leader. The successful individual will be required to provide a multi-discipline and integrated value adding audit service and training to Discovery Connect.

Key purpose

Apply a risk-based audit approach when palling and conducting internal audit assignments.

  • Training and development according to identified core competency gaps.

  • Create plans and work schedules aimed at evaluating systems and operations for potential risk.

  • Risk management reports and documents aimed at improving the risk awareness and risk culture of the department/organization

Key Outputs

Apply a risk-based audit approach when palling and conducting internal audit assignments.

  • Training and development according to identified core competency gaps.

  • Create plans and work schedules aimed at evaluating systems and operations for potential risk.

  • Risk management reports and documents aimed at improving the risk awareness and risk culture of the department/organization.

  • Identify new risk facing the business.

  • Identifying interim and permanent controls throughout the work of the department and through the review and analysis of the findings and reports of the Risk Analysis and Audit functions.

  • Create, roll out and maintain risk management frameworks.

  • Deciding and Initiating action.

  • Presenting and communicating information.

  • Delivering results and meeting business expectations.

  • Perform research and document it.

  • Assist with various projects within the Operational field of the business area.

  • Background experience in training of consultants

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

  • Excellent verbal and written communication skills along with well developed presentation skills.

  • Excellent report writing and presentations are essential.

  • Planning and scheduling work and meeting deadlines.

  • Process understanding and well developed analysis and problem solving skills

  • Understanding of statistics and the application of statistical sampling and similar methodologies

  • Manages time effectively

  • Works productively in a pressurized environment

  • Plans activities/projects well in advance and takes account of changing circumstances

  • Makes rational judgments from the available information and analysis

Qualification & Experience

The successful candidate must have the following qualifications and experience:

Essential:

  • Matric

  • Experience working with excel and word on an Advanced level

Advantageous:

  • Knowledge of Discovery products

. Tertiary qualification an advantage

. NQF5 and RE5 qualification compulsory

EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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