DC - Quality Assurer - 1DP Sandton
6 days ago
DC - Quality Assurer - 1DP Sandton Select how often (in days) to receive an alert: Business Unit: DCM Distribution Function: Call Center / Contact Center Date: 21 Oct 2025 To provide sound advice regarding legislation, regulation, industry standards, codes, guidelines and best practice to operational management/projects and business units through the application of Compliance Risk Management principles, policies, processes and procedures. Job Description This position is based in Discovery Connect area, and reports to the Admin Team Leader. The successful individual will be required to provide a multi-discipline and integrated value adding audit service and training to Discovery Connect. Key purpose Apply a risk-based audit approach when palling and conducting internal audit assignments. Training and development according to identified core competency gaps. Create plans and work schedules aimed at evaluating systems and operations for potential risk. Risk management reports and documents aimed at improving the risk awareness and risk culture of the department/organization Apply a risk-based audit approach when palling and conducting internal audit assignments. Training and development according to identified core competency gaps. Create plans and work schedules aimed at evaluating systems and operations for potential risk. Risk management reports and documents aimed at improving the risk awareness and risk culture of the department/organization. Identify new risk facing the business. Identifying interim and permanent controls throughout the work of the department and through the review and analysis of the findings and reports of the Risk Analysis and Audit functions. Create, roll out and maintain risk management frameworks. Deciding and Initiating action. Presenting and communicating information. Delivering results and meeting business expectations. Perform research and document it. Assist with various projects within the Operational field of the business area. Background experience in training of consultants. Personal attributes and skills The successful individual will be required to demonstrate the following competencies: Excellent verbal and written communication skills along with well developed presentation skills. Excellent report writing and presentations are essential. Planning and scheduling work and meeting deadlines. Process understanding and well developed analysis and problem solving skills Understanding of statistics and the application of statistical sampling and similar methodologies Works productively in a pressurized environment Plans activities/projects well in advance and takes account of changing circumstances Makes rational judgments from the available information and analysis Qualification & Experience The successful candidate must have the following qualifications and experience: Experience working with excel and word on an Advanced level Advantageous Knowledge of Discovery products Tertiary qualification an advantage NQF5 and RE5 qualification compulsory EMPLOYMENT EQUITY The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. #J-18808-Ljbffr
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DC-Employee Benefit Advice Specialist
20 hours ago
Sandton, South Africa Discovery Limited Full timeDC-Employee Benefit Advice Specialist - 1DP (Sandton) Business Unit: DCM Distribution Date: 3 Oct 2025 About Discovery Connect People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a...
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DC -Risk Specialist- Sandton 1DP - JHB
2 weeks ago
Sandton, South Africa Discovery Limited Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are...
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Software Quality Assurance Analyst
1 week ago
Sandton, South Africa MPRTC Full time**Requirements**: - 2+ years experience in overseeing the design, development, and implementation of quality assurance standards for software testing. - University graduate degree specializing in software engineering, computer science, or business administration **Preference**: - 3+ years in overseeing the design, development, and implementation of quality...
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Quality Assurance
4 days ago
Sandton, South Africa First federal Investments Full time1. Monitoring and Evaluation: - **Performance Assessment**:They assess agent performance based on metrics like adherence to scripts, product knowledge, problem resolution, and customer satisfaction. - **Compliance Checks**:QA ensures agents follow company policies, regulatory requirements, and data protection laws. 2. Feedback and Coaching: - **Providing...
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DC -Risk Specialist- Sandton 1DP - JHB
1 week ago
Sandton, Gauteng, South Africa Discovery Ltd. Full time R120 000 - R160 000 per yearBusiness Unit: DCM DistributionFunction: Call Center / Contact CenterDate: 13 Oct 2025About Discovery ConnectPeople increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people.We are often a client's first...
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Sandton, South Africa Discovery Full time R250 000 - R500 000 per yearJob DescriptionIdentifying sales opportunitiesAnswering inbound calls timeously and making required outbound callsCo-ordination of own administrationIdentifying sales opportunitiesMaintaining accurate details and statistics of all queriesKey purposeThis position is based in the Discovery Connect Sales call centre, and reports to the sales team leader.The...
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Associate Analyst Sandton
5 days ago
Sandton, South Africa Rainmaker Acquisiton CC Full timeWho’ll you report to: You’ll be based within our Enterprise Risk and Innovation division at our head office in Sandton, Johannesburg. You’ll report to the Head of Risk Management, who is accountable for our risk management functions. What you’ll be doing if you get the job: The role will be responsible for: Assisting the Head of Risk Management with...
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Sandton, South Africa Discovery Full time R250 000 - R500 000 per yearKey Outputs Compliance: Maintaining the FAIS Rep Register Providing support to the DCDS business based on the Group Compliance requirements Assist representatives with the CMS applications Communicating to business and provide feedback Attending to general queries and provide feedback to business Capturing and on-boarding of representatives on system...
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Quality Assurance Specialist
1 week ago
Sandton, South Africa Oneplan Underwriting Managers (Pty) Ltd. Full time**Evaluating Call Quality** - Assist operations in tracking, documenting, and reporting on quality levels - Analyse and investigate calls to ensure resolution in accordance with company guidelines and external regulatory requirements - Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints - Monitor...
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Quality Assurance Specialist
1 week ago
Sandton, South Africa Oneplan Underwriting Managers (Pty) Ltd. Full time**Main purpose of the job** **Evaluating Call Quality** - Assist operations in tracking, documenting, and reporting on quality levels - Analyse and investigate calls to ensure resolution in accordance with company guidelines and external regulatory requirements - Develop or update company procedures to ensure capture, investigation, and proper documentation...
