Operations Manager G1917
2 weeks ago
Degree in IT or relevant experience
- ITIL certification (advantageous)
**Essential functional and technical experience required for this opportunity**:
**Functional**:
- Business Continuity Management (BCM)
- Change Management (CM)
- Cut-over Planning
- Fall-back Planning
- Incident Management (IM)
- IT Service Management (ITSM)
- OPS Advanced Training
- Problem Management (PM)
- Release Planning
- Second Level Support
- Start Up Management (SUM)
- System Monitoring
- Technical Continuity Management (TCM)
- Technical Lifecycle Management (TLM)
**Technical**:
- Broad IT knowledge
- RESTful APIs
- Databases/SQL (PostgreSQL advantageous)
- Docker / Kubernetes (AWS / OpenShift advantageous)
- Code versioning (Git)
- Jenkins
**Beneficial**:
- Grafana
- Working knowledge of Cloud Architecture (AWS / OpenShift)
- Agile development methodologies
- Confluence / Jira
- DevOps
- Usage of ITSM
**Key responsibilities and duties**:
- Action and resolve IM (Incident Management) tickets
- Action and resolve CIM (Critical Incident Management)
tickets as required.
- Raise and lead tasks PM (Problem Management) tickets as
identified
- Action and coordinate CM (Change Management) tasks
and tickets as required.
- Assist user departments in drafting system requirement documentation based on business processes
- Perform daily system handover and start-up tasks to ensure operational readiness of systems
- Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements
- Propose and review system design and evaluate alternatives
- Develop systems solutions in line with quality and delivery requirements
- Pre-review incoming operation tasks (tickets, filtering, Provide 1st & 2nd level support, forward
tickets to the relevant Development Team).
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