IT Operations Manager

6 days ago

Midrand, South Africa Lovisa Full time

Lovisa is fast-fashion Retail

Lovisa is global, and its growth is infectiously energetic

**POSITION PURPOSE AND EXPECTATION**:
As a vital member of our dynamic IT Service Delivery team, the role of the IT Service Delivery Coordinator encompasses the coordination and enhancement of IT service delivery. This position holds the responsibility of ensuring the effective management of support tickets, aiming for optimal efficiency, and upholding a superior level of customer satisfaction. Collaborating closely with our technical support staff, you will play a key role in task prioritization, assignment, and actively contribute to the ongoing refinement of IT service delivery processes

**The IT Operations Manager will be responsible for**:

- Oversee the day-to-day operations of the IT service desk, ensuring timely response and resolution of support tickets.
- Checking, verifying & reporting on daily, weekly & monthly batch processing
- Liaising with team and vendors throughout our trading regions
- Coordinate the assignment of support tasks to technical support staff based on expertise and workload.
- Manage the ticketing system to ensure accurate recording, classification, and prioritization of support requests.
- Monitor and report on ticket statuses, escalations, and resolution times.
- Communicate effectively with end-users to gather additional information, provide updates, and ensure customer

satisfaction throughout the support process.
- Proactively communicate known issues, service outages, and resolutions to relevant stakeholders.
- Identify opportunities for process improvement within the IT service delivery function.
- Conduct periodic reviews of support tickets to ensure adherence to quality standards and best practices.
- Provide feedback to technical support staff for continuous improvement.
- Maintain accurate and up-to-date documentation of IT service delivery processes, procedures, and knowledge base

articles

**Administration**:

- Ensure punctuality and accuracy of all job records
- To ensure reports are submitted in a timely manner to meet required deadlines
- Ensure adherence to company policies and procedures at all times and continually keep abreast of changes to these as

they occur
- To ensure holiday requirements do not impact on company needs and adhere to LOVISA company policy

**Contribution to the Group**:

- Contribute actively to the business strategic direction
- Contributes positively and energetically to group meetings and company events
- Provides an example for others to follow
- Participates in projects to improve the operation of the division/company
- Has a positive can do attitude at all times, whilst listening, challenging and directing
- Coachable in all aspects, flexible and proactive in style

**Skills, knowledge and personal qualities required**:

- Bachelor's Degree in Information Technology.
- Minimum of 3 years' experience in an IT Operations managerial role
- Excellent written and verbal communication skills
- Demonstrated problem solving skills
- Demonstrated customer service skills and an ability to work with team of varying levels
- Experience with ITIL or other service management frameworks is a plus.
- We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world._

  • Application Development Manager Midrand

    3 weeks ago

    Midrand, South Africa Network IT Full time

    Application Development Manager Reference: BIT -Cha-1 We are seeking an experienced and proactive Application Development Manager to lead our dynamic team in the creation, deployment, and enhancement of cutting-edge applications and systems software. Duties & Responsibilities Responsibilities: Development and Deployment Management: Oversee the development...

  • Operations Manager

    2 weeks ago

    Midrand, Gauteng, South Africa First Technology Pty Full time

    We're Hiring: Operations Manager (FMCG) – JohannesburgPhoenix Distribution is looking for a driven Operations Manager to join our team in Johannesburg. The role is central to ensuring smooth day-to-day operations across our FMCG business, working closely with both internal teams and external partners.This is a fantastic opportunity to be part of a...

  • Operations Manager

    13 hours ago

    Midrand, South Africa Flava Group Midrand Full time

    **Job Purpose**: To accomplish company objectives by managing all allocated stores day-to-day operations including Managers, Staff, Catering, Stock, Planning, HASOP, Checklists, Costings and General store evaluations. **Job Duties**: - Completing weekly GSE (General store evaluations) for each allocated unit: - Each GSE is to be followed up with on the...

  • Operations Manager

    13 hours ago

    Midrand, South Africa Flava Group Midrand Full time

    **Job Purpose**: To accomplish company objectives by managing all allocated stores day-to-day operations including Managers, Staff, Catering, Stock, Planning, HASOP, Checklists, Costings and General store evaluations. **Job Duties**: - Completing weekly GSE (General store evaluations) for each allocated unit: - Each GSE is to be followed up with on the...

  • Operations Manager

    1 week ago

    Midrand, South Africa GC Solar Full time

    We are looking for an operations manager to oversee our company's operational processes, employ strategies, optimize our company's operating capabilities and manage marketing initiatives. You have to have a clear understanding of our company's core values and culture to be an exemplary leader with superb business acumen. **Responsibilities (but not limited...

  • Operations Manager

    3 weeks ago

    Midrand, South Africa MayFly Agri (pty) Ltd Full time

    An established LPG Bottling Plant is seeking an experienced Operations Manager to oversee the day-to-day operations and personnel of the bottling plant, by adhering to safety regulations, optimising production processes, and maintaining quality standards, ensuring efficient and safe production, storage, and distribution of LPG. Duties & Responsibilities...

  • Office Manager

    13 hours ago

    Midrand, South Africa Logistics and Operations Management Full time

    **Principal Responsibilities**: Day-to-day support to the team. Provide range of secretariat, administrative and coordinating duties. Preparing, organizing and storing information in paper and digital form. Updating spreadsheets and other data entry tasks. Developing efficient office management system. Compiling weekly and monthly...

  • Operations Manager

    4 weeks ago

    Midrand, South Africa JustTheJob.co.za Full time

    Operations Manager - Midrand Full job description Operations Manager Midrand, South Africa MAIN RESPONSIBILITIES In partnership with team and through strong team leadership, develop and deploy objectives, goals, strategies and measures to meet or exceed established performance goals in the areas of safety, quality, reliability, cost, service, staffing and...

  • Operations Manager

    2 weeks ago

    Midrand, South Africa Stonebridge HR Solutions Full time

    We are looking for an experienced **Operations Manager** in the **Midrand **area that has experience in the **Cold Storage Warehouse industry** to manage an entire operations function within the facility. **Requirements**: - Relevant tertiary qualification - 5 Years working experience in the Cold Storage Warehouse industry is **_essential_**. - Experience...

  • Operations Manager

    2 weeks ago

    Midrand, South Africa Synergy Jobs (Pty) Ltd Full time

    **POSITION**:Operations Manager **LOCATION**:Midrand **EE**:Open to all **REPORTING TO**: Chief Operating Officer **RESPONSIBILITIES**: - Responsibilities associated with this role include, but are not limited to the following: _ **Business Process Optimisation**: - Responsible for running the facility as a cost-effective standalone business. - Ensure...