Operations Manager

**POSITION**:Operations Manager

**LOCATION**:Midrand

**EE**:Open to all

**REPORTING TO**: Chief Operating Officer

**RESPONSIBILITIES**:

- Responsibilities associated with this role include, but are not limited to the following: _

**Business Process Optimisation**:

- Responsible for running the facility as a cost-effective standalone business.
- Ensure that optimal process flow is always maintained.
- Put measures in place to minimise stock losses, returns, dumping and shrinkage.
- Continuously improve efficiency of all warehouse processes, policies, and procedures.
- Maintain optimal resources mix to account for changing input costs and customer demands.

**Planning**
- Ensure that an operational plan is implemented and executed every day to adhere to Service Level Agreements with customers.
- Ensure that resources are adequately planned to have a quick turnaround of trucks and pallets.
- Responsible for managing the operational flow according to standards/timelines and KPI’s.
- Ensure that trucks are optimally utilized in terms of space capacity.

**Inventory Management**
- Run cyclical, weekly, monthly, and audited annual stock counts.
- Ability to effectively operate a Warehouse Management System (WMS)
- Ensure extensive product shelf-life management and stock integrity.
- Oversee that stock is correctly located in bin location to ensure that accurate information is available.
- Ensure that any non-conforming product is segregated, isolated, recorded and adjusted off the system immediately with variances reported to finance.

**Financial Management Reporting**
- Ability to provide the Financial Manager with information to ensure accurate forecasting and control of annual warehouse budgets.
- Maintain accurate reporting on cost components.
- Ensure accuracy of Monitoring Systems.

**Equipment Control**
- Ensure controls are in place to ensure Forklifts, Reach Trucks and Power Pallet trucks are managed and maintained.
- Ensure that equipment records are completed timeously and are accurate.
- Ensure that machinery complies with safety requirements.

**Customer Satisfaction**
- Play a positive and supportive role in the supply chain to always maintain service excellence.
- Provide resolution of non-delivery on customer service level agreements.
- Maintain solid relationships with customers.

**Quality Audits**
- Ensure procedures are in place for Quality management system in order to ensure all relevant audits are passed - both internal and external.

**Procedural Compliance**
- Ensure that the facility is consistently compliant with all Company procedures, including Health & Safety and Food Safety Policies.
- Ensure that warehouse quality standards are consistently maintained in accordance with policy and procedures.
- Frequent review and update of Inbound and outbound, picking, inventory, safety procedures, and quality procedures and validation all are in place and strictly adhered to.
- Drawing up and maintaining Standard Operating Procedures for the entire Warehouse inbound / outbound process.

**People Management**
- Fully understand the Company’s HR Policies, and be able to resolve staffing issues and concerns (in consultation and conjunction with HR where appropriate)
- Plan annual human resource capacity needs to meet business needs.
- Instil and develop profit maximisation appreciation among all warehouse staff.
- Review and maintain communication structures and procedures to ensure that staff are informed and able to provide their inputs accordingly.
- Drive and maintain the Company values, staff morale and motivation throughout the business.
- Ensure that staff are given KPI’s for each year, and that these are reviewed at least twice per annum.

**FORMAL QUALIFICATIONS**:

- Relevant tertiary qualification
- 5 Years working experience in the Cold Storage Warehouse industry is essential.

**SKILLS / KNOWLEDGE**
- Experience in dealing with a Warehouse Management system is essential. Paltrak or Dev-X are preferable.
- Excellent computer literacy in the full Microsoft Office Suite.
- Excellent numerical skills
- Ability to use own initiative, work under pressure, self-driven and self-motivated.
- Excellent planning ability
- Accountability and good reporting skills are critical.
- Excellent people management and interpersonal skills are essential.