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Customer Service Advisor

2 weeks ago

Mount Edgecombe, South Africa KURA SA Full time

**Job Title: Customer Service Advisor - UK retail campaign** **Location: Mount Edgecombe, South Africa** Kura are looking for an experienced **Customer Service Advisor - UK retail campaign** to join our team in Mount EdgecombeAs the UK’s largest independent outsourcing company, we create opportunities for development and progression throughout our business. We offer an industry leading salary and benefits package, a well-developed recognition programme, and loyalty awards for tenure. Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives. We value diversity in our business and unite our people under our shared values: Vulnerability: We bring our true selves to work. Curiosity: We ask questions. Learning We seek feedback. Courage: We call it out in the moment. Accountability: We know it's always down to us. Our values determine how we work together and reach our goal of helping people #CrossTheBridge--that is, go from focusing on the "things and stuff" of business to People and Behaviours. We believe that by developing our people, we know they'll reach their goals. Kura: It's about people - **Duties & Responsibilities**: - Proactively identify issues and problems - Progress to taking escalated calls and complaints in line with procedures - Providing world class customer service - Working with various parts of the business to resolve issues Working Hours - 10H00- 20h00 and 11h00 - 21h00 - ROTATIONAL SHIFTS SUBJECT TO UK CLOCK CHANGE, (MON-SUN) - 45 Hours per week **Desired Experience & Qualification** **PERSON SPECIFICATION** **EDUCATION AND QUALIFICATIONS** - Minimum 6 months experience in a UK or Australian call centre customer services environment with DIRECT EXPERIENCE IN A RETAIL CAMPAIGN - Experience in objection handling **SKILLS, KNOWLEDGE AND CAPABILITY** **Essential** **Detail orientation**: You pay attention to detail in order to produce high quality output, no matter what the pressures **Flexibility**: You remain adaptable and flexible in the face of unfamiliar or changing situations **Enthusiasm**: You demonstrate passion and energy when communicating goals, beliefs, interests or ideas **Initiative**: You take independent action to make things happen and achieve goals - Positive attitude to work - Professional - Presentable in appearance - Ability to listen to understand - Friendly and polite - Approachable - Self-driven Package & Remuneration R6000 + Attractive Comm + Medical insurance **Salary**: R6,000.00 per month