Customer Service Coordinator

3 days ago

Mount Edgecombe, South Africa AVI Limited Full time

The **Coffee Importers and Roasters Organisation (CIRO)** is a true coffee emporium. As the preferred one-stop solution, **CIRO** offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why **CIRO** is a noteworthy front runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

A new role has become available for a **Customer Service Coordinator**

This role will report into the Regional Sales Manager, KwaZulu-Natal and will be based at our offices in Mount Edgecombe.

**Job Specification**:
**Key Performance Areas**:
**Sales**
- Administer and co-ordinate new business, unit opening and installations and all related paperwork.
- Coordinate sales meeting and minutes.
- Coordinate and plan changes to the current call cycles.
- Compile Customer Sales proposals
- Co-ordinate Customer Queries
- Coordinate new store roll outs
- Compile the Weekly/Monthly pipeline report
- Processing of Marketing STO’s and Demo Equipment
- Substitute for telemarketing when an agent is absent or on leave
- Call on/Service the Regions top 20/strategic Customer’s

**Administration**
- Processing of Purchase orders (including for site facilities)
- Processing all Marketing orders for customers and POS material.
- Assist in maintaining the Equipment data base
- Coordinate Data base-allocating of correct rep codes to areas
- Ensure all Technical schedules and contracts are re - signed by consultants

**Technical**
- Liaise with the Technical Coordinator on pre
- opening inspections/site inspections
- Liaise with the Technical Coordinator for Monthly meetings
- Manage and maintain the Regional Demo Account
- Assist in resolving historic/current equipment park investigations for inactive customer’s

**Reporting**
- Monthly reporting (Call Cycle’s, C-Track, Sales, Marketing Spend)
- Monthly reporting of POS material sent out to customers

**Minimum Requirements**:
**Experience**:

- At least 2 years’ experience in an Office Admin and Support role
- Experience in telemarketing would be advantageous
- Relevant food service customer and product knowledge

**Qualifications**:

- Grade 12

**Additional Requirements**:

- Experience and understanding of OOH sales environment
- Excel - Advanced
- Advanced Computer Literacy
- SAP Experience essential

**Competencies**:

- Meeting Deadlines
- Attention to detail
- Planning & Organising
- Keeping Commitments
- Documenting Facts
- Building Relationships
- Staying Composed
- Working together

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