Strategic Account Manager

2 days ago

Sandton, South Africa Wamly Full time

**Join our insane WAMLYFAMILY and be part of the fastest growing HR Tech business in SA. Becoming a WAMSAM is not about a job, it’s about a mission. We are hungry and hustling the market. So if you think you have what it takes, come and show us**

**Position title**

Strategic Account Manager

**Department**

Wamly - Sales

**Reporting to**

Chief Sales Officer

**Job Purpose**

The Strategic Account Manager is responsible for customer satisfaction, increasing revenue from existing clients and negating downgrades and terminations.

**Requirements**:
**This person must have an exceptional understanding of process, systems and the HR landscape**.

**Minimum education**
**(essential)**
- Degree or Diploma in the field of HR, Industrial Psychology or Human Behaviour

**Minimum education**
**(desirable)**
- Industrial Psychologist would be preferable

**Minimum applicable experience (years)**
- 5+ years customer satisfaction experience within an HR and software environment
- Mid level management experience

**Required nature of experience**
- Experience with HR or recruitment software, systems and processes
- Active customer service and satisfaction management
- Working within a digital environment
- HR and CRM Systems
- B2B: implementing software as a service for companies
- Managing Clients / Working with SLAs

**Skills and Knowledge**

**(Essential)**
- Working on/with Windows or iOS
- HR Tech industry
- CRM systems
- Data Analysis
- Presentation skills

**Skills and Knowledge**

**(Desirable)**
- Google Suite
- Knowledge of the Tech SaaS environment

**Competencies**

**Essential Competencies**
- Examining Information
- Interacting with People
- Making Decisions
- Convincing People
- Taking Action
- Interpreting Data
- Meeting Timescales
- Pursuing Goals

**Key Performance Areas, Weights and Objectives**

**Customer onboarding and implementation**

**40%**
- Onboard and train new Wamly clients to ensure they are self-sufficient and confident in the use of our solution
- Focus on really understanding the implementation process for each client and contextualise Wamly for clients
- Schedule and manage monthly account management meetings, ensuring clients are satisfied and using our solution optimally
- Execute on agreed monthly Objectives and Key Results in line with department strategy

**Facilitating client growth and usage**

**40%**
- Through agreed initiatives, facilitate and manage the ongoing usage of Wamly for our paying clients
- Implement and manage feedback from clients to ensure we embed Wamly into the entire recruitment process for clients
- Manage termination and downgrades, as far as reasonable to ensure clients are happy with Wamly.

**Reporting and Admin**

**20%**
- Ensure continuous updating of applicable sales software with recent information, activities and actions.

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