Billing & Collections Coordinator
1 week ago
**About the Role**
We are a private psychology practice looking for a dependable, detail-oriented **Billing & Collections Coordinator** to support our in-house billing operations. This role focuses primarily on **credit card processing and client collections**, with light support on insurance billing.
You’ll play a vital role in ensuring smooth and timely payments while maintaining a respectful and professional tone with our clients.
**Key Responsibilities**:
- Process daily credit card payments using our client management system
- Identify failed or declined transactions and follow up directly with clients
- Request and securely store updated credit card information when needed
- Track outstanding balances and communicate payment reminders
- Collaborate with our in-house biller to assist with insurance claims and billing workflows
- Maintain accurate and confidential client billing records
- Communicate with empathy and discretion, especially when handling sensitive financial matters
**Qualifications***:
- 1-2 years of experience in medical or mental health billing, client accounts, or related admin
- High attention to detail and strong organizational skills
- Tech-savvy: able to work within EHR or billing platforms (training provided)
- Understands the importance of client confidentiality and professionalism
**Preferred Experience (Not Required)**
- Familiarity with mental health EHRs like SimplePractice, TheraNest, or TherapyNotes
- Basic understanding of U.S. insurance billing and claim processes
- Prior experience working with a psychology or therapy practice
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