Systems, Buyer and Customer Services Manager

Would You Like to Innovate and Lead in Systems, Buying, and Customer Services

Join Us as a Systems, Buyer, and Customer Services Manager.

About the Role

We are seeking a dedicated professional to recruit buyers for African content, support exhibitors and buyers, and oversee customer service initiatives for events. This role involves managing registration systems, buyer logistics, and ensuring effective communication among all stakeholders.

Responsibilities:
Buyer Recruitment & Program Management:

- Recruit buyers for each event.
- Manage budgets, travel logistics (flights, hotels, visas, transfers), and buyer appointments.
- Build and maintain a database of qualified buyers.
- Serve as the main contact for buyers, ensuring smooth communication and travel arrangements.
- Conduct industry research and engage with potential buyers.
- Foster relationships with industry leaders to enhance buyer recruitment.
- Ensure a seamless event experience for buyers.

Customer Service Coordination:

- Address buyer and exhibitor queries with proactive solutions.
- Support virtual needs, including profile completion, exhibitor updates, and appointment scheduling.

Platform Oversight and Management:

- Collaborate with the Portfolio Director on the registration process.
- Ensure compliance and proper system integration for data and analytics.
- Support sales and marketing teams with system reporting and training.

Operational & Budget Management:

- Assist the Portfolio Director in managing budgets and cost control.
- Monitor expenses and drive cost-saving initiatives without compromising quality.

Communication & Networking:

- Maintain strong communication with stakeholders and third-party suppliers.
- Attend industry events to build and strengthen relationships within the travel and tourism sectors.

Requirements:

- 3-5 years in buyer recruitment, event management, customer service, or a related role within the travel, tourism, or event industry.
- Experience in managing buyer programs, including logistics and client engagement.
- Strong background in managing inquiries and providing proactive solutions.
- Experience in managing budgets and cost-saving initiatives.
- Experience in building and maintaining databases and conducting targeted research.
- Familiarity with event registration and management software.
- Established connections within the travel, tourism, or creative industries.

Qualifications:

- Certification in event management, business administration, marketing, hospitality, or a related field. Project management certification is an asset.
- Proficiency in Microsoft Office Suite and CRM/event management software.
- Proficiency in English; additional languages (especially French or Portuguese) are advantageous.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

About the Business

RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
, or please contact 1-855-833-5120.

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