Systems, Buyer and Customer Services Manager

**Would You Like to Innovate and Lead in Systems, Buying, and Customer Services**

**Join Us as a Systems, Buyer, and Customer Services Manager.**

**About our Team**

Reed Exhibitions Group connects people and businesses to grow through leading exhibitions and events. Our team delivers high-quality events for global industry experts’ buyers and sellers.

**About the Role**: We are seeking a dedicated professional to recruit buyers for African content, support exhibitors and buyers, and oversee customer service initiatives for events. This role involves managing registration systems, buyer logistics, and ensuring effective communication among all stakeholders.

**Responsibilities**:

- Recruit buyers for each event, manage budgets, travel logistics (flights, hotels, visas, transfers), and buyer appointments.
- Build and maintain a database of qualified buyers, serve as the main contact, and ensure smooth communication and travel arrangements.
- Conduct industry research, engage with potential buyers, and foster relationships with industry leaders.
- Address buyer and exhibitor queries with proactive solutions and support virtual needs, including profile completion, exhibitor updates, and appointment scheduling.
- Ensure compliance and proper system integration for data and analytics, and support sales and marketing teams with system reporting and training.
- Assist the Portfolio Director in managing budgets and cost control, monitor expenses, and drive cost-saving initiatives without compromising quality.
- Maintain strong communication with stakeholders and third-party suppliers and attend industry events to build and strengthen relationships within the travel and tourism sectors.

**Requirements**:

- 3-5 years in buyer recruitment, event management, customer service, or a related role within the travel, tourism, or event industry.
- Experience in managing buyer programs, including logistics and client engagement.
- Strong background in managing inquiries and providing proactive solutions.
- Experience in building and maintaining databases and conducting targeted research.
- Familiarity with event registration and management software.
- Established connections within the travel, tourism, or creative industries.
- Certification in event management, business administration, marketing, hospitality, or a related field. Project management certification is an asset.
- Proficiency in English; additional languages (especially French or Portuguese) are advantageous.

**Work in a way that works for you**

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

**About the Business**

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit.