Sales Associate

**SECURITY HYPERSTORE**

**JOB TITLE: SALES ASSOCIATE**

**GENERAL REQUIREMENTS**:
This position will provide customer service and knowledge of **Home Security Systems** to customers within the industry.

**REPORTS TO**:Store Manager or Area Manager

**SKILLS & ABILITIES**:
Enthusiastic self-starter who drives sales.

Demonstrate good interpersonal skills when dealing with customers, staff & management.

Strong selling skills as well as strong technical knowledge.

Professional image, reflecting positively on the department.

Be highly organized and able to multitask effectively and work under changing priorities.

Good communication skills within a team environment.

Initiative to isolate and solve problems.

**ATTITUDE & CHARACTERISTICS**:
A positive and proactive attitude.

Takes initiative to solve problems.

Demonstrates a high level of integrity.

Willingness to learn and grow.

**EDUCATION & KNOWLEDGE**:
Matriculated

Knowledge of Home Security Systems, Gate Motors, Electric fencing, CCTV cameras, Access control, and recreational

Computer literate

Knowledge of Electronic technology and relevant technology used for Home Security Systems.

**DUTIES, RESPONSIBILITIES, & TASKS**:
Maintain the professional image of the company.

Provide all records and/or reports required.

Provide assistance to other colleagues on special task or any other tasks

Continue to develop technical knowledge.

Promote Security Hyperstore in the community as a place to shop.

Ensure quality and service levels are maintained to Company standards.

**MERCHANDISING**:
Participate in merchandising & inventory control & assist with identifying under/over stock.

Maintain scanning procedures, price changes, daily housekeeping and promotional displays, enforcing

Security Hyperstore standards.

Receive stock and ensure stop locks are on all applicable products.

Complete inter-store transfers, repairs to be booked out to Warehouse and correct procedure is followed and defective returns.

Maintain signing, price labels.

Have an understanding on how to merchandise according to commodity.

**CUSTOMER SERVICE & SALES**:
Understand and maintain the “Superior Shopping Experience” concept.

Provide prompt, friendly and efficient customer service.

Ability to generate sales by way of effective selling techniques, suggesting accessories, “add-ons” and effective merchandising to create extra sales opportunities.

Develop rapport with customers to ensure their questions and needs are satisfied.

Follow-up on customer quotations to encourage the sale.

Set daily goals with regard to sales, attachments and tasks. Follow-up regularly with Store Manager and other team members to share successes and challenges.

Must understand importance of aftercare sales.

Ensure all customer information, product information, and serial number is correctly detailed on the system quotes and invoices, as per company policy.

Understand and operate within the guidelines set out in the company policy.

Ensure all customer service issues are referred to management in a timely basis within company guidelines.

Understand the company return policy, customer satisfaction and competitive pricing policies.

Have a strong knowledge on figures with charges for various services and rates.

Be knowledgeable of cash procedures and perform sales services duties as required.

Shailen D’ Debipershad

**Applicants without the required experience will not be considered for this position.**

**Salary**: From R6,500.00 per month

Ability to commute/relocate:

- Shelly Beach, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Sales: 1 year (preferred)