Junior Manager

2 days ago


Umhlanga, South Africa Rewardsco Full time

**Job Details**:
Division Vuka

Business Unit Outbound

Minimum experience Associate

Company primary industry Financial Services

Job functional area Sales

Dear All,

**JOB TITLE**: Junior Manager - VUKA / JIKA**
**OVERALL PURPOSE OF THE JOB** The role of the Junior Manager is to manage processes, monitor resources, report real-time to the General Manager, motivate, coach, lead and drive positive agent behaviour. In addition, the successful incumbent will be responsible for driving both individual and team performance to achieve sales targets. Contribute to developing a world-class outbound sales team to support the growth objectives or the company.
**KEY ACCOUNTABILITIES**
- Monitor growth of individual agents and provide guidance to maximize individual outputs
- Create cohesion among staff to foster a productive and high-performing work environment
- Provide coaching and motivation to drive high-performance and positive agent behaviour
- Delegate and leverage resources to achieve results in the most efficient and effective manner
- Create schedules and monitor and report on schedule adherence
- Generate innovative ideas that are strategically sound and progressive
- Foster creativity and contributes to all sales initiatives and processes
- Identifies sales management needs, develops and leads initiatives to address these needs
- Maintain accurate and timely sales reports
- Provide real-time reporting to positively influence departmental and business decisions
- Provide real-time reporting to direct line of management to circumvent the resolution process
- Anticipates clients’ needs based on a strong understanding of the contact centre industry and marketplace
***PLEASE NOTE that**:
**CVs’ that are **NOT updated** with current experience will **automatically be disqualified.**
**Minimum Requirements**:

- Excellent communication skills - both written and verbal
- Minimum **12 months** current outbound telesales experience at Rewardsco**:

- **Grade 12 / Matric, clear credit **and** criminal record**:

- **
No warning letters **received in last 3 months
- Must have earned **commission in the last 3 months consecutively**
- Must have achieved a minimum of **70 % QA** and maintained a minimum of **95% attendance over the last 3 months**

Apply


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