Guest Relations Officer

6 days ago

Cape Town, South Africa Hospitality Jobs Africa Full time

**Guest Service Excellence**:
Welcome guests, introduce them to the estate, and provide a memorable check-in and check-out experience.
Assist guests with bookings, tours, transfers, and creating personalized itineraries.
Ensure all guest information is accurate and up-to-date in the Protel system.
Be the liaison for guests, addressing their needs and requests efficiently.
Ensure that guest concerns are addressed promptly, with a focus on resolution and guest satisfaction.
**Coordination Across Departments**:
Communicate guest preferences and special requests to relevant departments (Spa, Housekeeping, and Indochine).
Manage the day sheet, guest daily logs, and reservations as needed.
Assist with transferring guests, ensuring all transfers are properly booked, tracked, and charged.
Perform night audit duties as required, including coordinating with the Night Auditor during shift handovers.
**Operational Responsibilities**:
Prepare welcome letters and registration cards for guests.
Assist with the upkeep of guest profiles, reservations, and guest-related information.
Report any maintenance concerns to the manager on duty and ensure they are addressed in a timely manner.
Hospitality Certificate or Diploma.
At least 2-3 years of experience in a similar role in a luxury hospitality environment.
Strong computer and administrative skills, with experience using Protel or similar systems.
Fluent in English, both written and verbal, with exceptional communication skills.
Passionate about the hospitality industry, with a strong customer service orientation.
Ability to work collaboratively with all departments and provide outstanding service to distinguished guests.
Professional demeanor with extreme attention to detail.
Friendly, outgoing, and proactive, with a natural warmth and enthusiasm for guest relations.
Reliable transport to and from work.
Between 3 - 5 Years

  • Guest Relations Officer

    3 days ago

    Cape Town, Western Cape, South Africa Newmark Hotels Full time R250 000 - R450 000 per year

    Job Advert SummaryTo provide an exceptional guest experience by ensuring every interaction is warm, professional, and efficient. The Guest Relations Officer acts as the face of the hotel, maintaining high service standards, handling guest requests, and ensuring seamless coordination between departments to enhance guest satisfaction.Minimum RequirementsGrade...

  • Guest Relations Officer

    3 weeks ago

    Cape Town, South Africa CG Recruitment Full time

    Guest Relations Officer wanted in Stellenbosch! R16,000/month. Luxury estate seeks hospitality pro for seamless guest experience. 2-3 yrs exp, strong admin & comms skills req'd

  • Guest Relations Officer

    1 week ago

    Cape Town, South Africa CTICC Full time

    **The main purpose of this position**:To establish and maintain good relations between CTICC and its visitors to enhance guest experience, ensuring that expectations are exceeded. **Reporting to the**: Senior Guest Relations Officer **Key responsibilities will include but are not limited to**: **1. Reception & Switchboard Duties**: - Welcoming visitors in...

  • Guest Relations Officer

    7 days ago

    Camps Bay, Western Cape, South Africa The Twelve Apostles Hotel and Spa Full time R250 000 - R400 000 per year

    DescriptionThe Twelve Apostles Hotel and SpaGuest Relations OfficerJob Summary: We are recruiting for a passionate and detail orientated Guest Relations Officer to provide exceptional personalised service to our guests at all times by anticipating guests needs and exceeding expectations.Organisational Positioning:· Department: Front Office· Reporting to:...

  • Guest Relations Officer

    7 days ago

    Constantia, Western Cape, South Africa 4fb229fe-b6a3-4d18-8cd1-a0f76f8c0595 Full time R250 000 - R450 000 per year

    All personal information submitted via the application process, together with communications, will be processed in accordance with our POPIA Notice, available via email at By submitting your application and information, howsoever submitted, you consent to the processing of your personal information in accordance with the provisions of the aforementioned...

  • Guest Relations Officer

    5 days ago

    Cape Town, Western Cape, South Africa Crew Life at Sea Full time R250 000 - R500 000 per year

    Key Responsibilities:- Greet guests upon arrival and provide them with a warm welcome- Assist guests with any inquiries, requests, or concerns they may have during their stay- Handle guest complaints and work towards providing a satisfactory resolution- Maintain a professional and positive attitude at all times while interacting with guests- Coordinate with...

  • Guest Relations Manager

    4 weeks ago

    Cape Town, South Africa Hyatt Regency Cape Town Full time

    SummaryAt Hyatt Regency Cape Town, we believe in making every moment memorable. As a 5 star hotel in the heart of Cape Town, we are dedicated to providing world-class hospitality with warmth, care and attention to detail. We are currently seeking a passionate and service driven Guest Relations Manager to join our team and ensure that every guest enjoys a...

  • Guest Relation Manager

    3 weeks ago

    Cape Town, South Africa Crew Life at Sea Full time

    Key Responsibilities: Act as the primary point of contact for all guest inquiries and concerns onboard the cruise ship Handle and resolve guest complaints in a timely and professional manner Coordinate special requests and events for guests, such as birthdays, anniversaries, and other celebrations Maintain a high level of customer satisfaction by...

  • Guest Relations Officer The Silo Hotel

    1 week ago

    Cape Town, South Africa The Royal Portfolio Full time

    The Silo Hotel’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. MAIN DUTIES & RESPONSIBILITIES *** - To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture...

  • Guest Relations Officer The Silo Hotel

    4 days ago

    Cape Town, South Africa The Royal Portfolio Full time

    The Silo Hotel’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. MAIN DUTIES & RESPONSIBILITIES *** - To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture...