Office Administrator

1 week ago

Observatory, South Africa Euphoria Telecom Full time

**About us**:
Come join our awesome team and help us realise our vision

**About the role**:
The main purpose of the General Administrator’s role is to serve as a point of contact for customers regarding general queries, products, orders and deliveries, to provide support for Euphoria’s internal Sales Executives and to assist with the general management of Euphoria’s offices in both Cape Town and Johannesburg. The General Administrator will handle important administrative tasks, such as processing orders, resolving customer issues and act as an extension of the sales team when Sales Executives are away from the office. The General Administrator contributes to quality customer service and assists the sales team in meeting its targets.

**What you will do**:

- Assist with general office management & administration
- Process customer and internal orders
- Check the accuracy of data on orders and invoices
- Maintain and update customer records
- Be the first point of contact in the sales queue, answer calls promptly, to either assist customers or direct the call
- Stay up-to-date with new products and features
- Arrange with logistics to ensure timely deliveries

**Must have for the role**:

- Grade 12
- 2 + year of administrative experience is essential
- Must be tech savvy and proficient in MS office and GSuites
- Meticulous attention to detail
- Excellent organisational, time management and multitasking skills
- Ability to deal with difficult clients and conversations
- A problem-solving and analytical attitude
- Ability to work independently and as part of a team
- A team player with a high level of dedication and a positive attitude
- Ability to work under strict deadlines.
- Previous experience with CRM and project management software will be advantageous

**Core skills we’re always looking for**:

- You have excellent English communication skills both verbal and in writing
- You are highly organised, positive and proactive
- You love to be challenged
- You understand how to stay focussed on delivering excellent customer service

**Benefits of working at Euphoria**:

- Competitive salary
- Optional Retirement Annuity
- Group Life Cover
- Discretionary bonuses
- Profit share after 3 years service
- Modern Offices
- Generous leave policies
- Regular company events
- Smoothies and cappuccinos at the office
- Breakfast, lunches and snacks at the office

**Salary**: R10,000.00 - R13,000.00 per month

**Experience**:

- Administrative office procedures, practices and equipment: 1 year (required)

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