Technical Support

**Technical Support & Cloud Administrator**

**CAPE TOWN**
- **We do have a great company culture with a hybrid / remote work policy**_
- We are looking for someone that is passionate about their work, with a can-do attitude combined with a willingness to always be open to assist colleagues._

**Job Overview**

In this role, you will provide internal IT support for Nclose, including building systems, setting up processes, maintenance and configuration changes and documentation of internal systems.

Management of the Nclose Azure and M365 environment including owning and driving security within these platforms.

Monthly operational and security reporting for all Nclose internal systems.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

**Required Experience & Job Duties**:

- Active Directory security (LAPS, WDIGEST, LLMNR), Certificate issuing and management
- Active Directory, new user account creation, GPO configurations, integrations
- Networking experience (routing protocols, network address translation, etc)
- Office 365 Management - this includes all admin centres such as Teams, SharePoint, Exchange, Azure and health checksMicrosoft Azure: managing Microsoft Azure Active Directory and overall, Azure estate for the Nclose tenant. This includes understanding SSO and SAML and the Azure firewall.
- Microsoft Exchange experience, e.g. releasing quarantined mails, distribution group management, mail trace troubleshooting and configuration of mail rulesVMware configuration and management
- Server patching. Working with the vulnerability team for vulnerabilities and patches that need to be addressed or applied on the internal Windows server environment
- Process documentation for new process implementations
- Health checks
- Working with Nclose internal support and staff to resolve requests logged on the helpdesk

**Advantageous Skills/Experience**:

- VMM - Virtual Machine Manager
- WSUS
- SCCM
- DUO
- Machine imaging technologies such as WDS
- Freshdesk
- Cloud technologies such as Tenable / Laceworks / Qualys / Attivo

**Salary**: R25,000.00 - R40,000.00 per month