Site Operations Manager

**Site Operations Manager**:
Johannesburg, Gauteng, South Africa

Date posted

**Oct 27, 2025**
- Job number

**1898149**
- Work site

**Fully on-site**
- Travel

**0-25**%**
- Role type

**People Manager**
- Profession

**Data Center**
- Discipline

**Data Center Operations Management**
- Employment type

**Full-Time**

**Overview**:

- Business Function Overview:

- In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Site Operations Manager (SOM).

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Site Operations Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action

**Qualifications**:
**Qualifications**

**Required Qualifications**:

- High School Diploma or equivalent AND 2+ years’ experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure)

**Background Check Requirements**:

- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- While not required, we also look for the following **_Preferred Qualifications_**:

- 5+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND 5+ years’ experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $500k+.
- Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management, or related field.
- 3+ years’ experience in leading a diverse, technical team.
- Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCP Enterprise-level experience in managing large-scale and complex projects/programs

**Responsibilities**:
**_ Responsibilities:_**

**_ People Management _**
- Deliver success through empowerment and accountability by modeling, coaching, and caring.
- Live our culture, embody our values, and practice our leadership principles.
- Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn.
- Attract and retain great people, know everyone’s capabilities and aspirations, and invest in the growth of others.
- Oversee and coach a team on the operation of various systems and equipment within the data center in a safe and professional manner and advise junior colleagues on inspection and supervision issues.

**_Data Center Operations_**
- Document and drive alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria.
- Review Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Objectives & Key Results (OKRs) and provide input to improve or increase efficiency across IT services.
- Drive accountability with building landlord to adhere to MSFT service-level agreement.
- Partner cross-functionally to support global and regional initiatives (e.g., environmental health and safety, risk assessments, certifications).
- Manages/supports alignment to budget of the Data Center and makes tradeoff decisions to adhere to sound fiscal practices.
- Support budget planning and forecasting demand costs, driving awareness among business leaders on implications of service management issues and negotiating to win resources of costs, risks, and team leads as required.
- Plan and work with business partners when executing their requirements to maintain adherence to datacenter availability, safety, and security.
- Follow and adhere to run book provided by Environmental He