Fcm Junior Travel Manager

5 days ago

Johannesburg, South Africa FCM Full time

**Job no**: 512041
**Brand**: FCM
**Work type**: Full time
**Location**: Johannesburg West
**Categories**: Corporate & Group Travel

**General Information**

**Job title**:
**FCM Junior Travel Manager
**Purpose**:
To provide business travel management to our clients through multi-level relationships and our industry expertise.

**Primary duties and responsibilities (KRAs)**
- To service, retain and grow the portfolio; ensuring optimum levels of service are maintained at all times.
- Drive a customer service mentality by delivering on the brand CVP’s
- You will be responsible from quoting, booking, finance, queries, and complaint handling
- Ensure enquiries are actioned as per agreed SLA.
- Ensure that clients receive quotes, invoices and documentation within the minimum expected time period.
- Ensure that all client statements, invoices and queries are sent out as per minimum expectations.
- Adhere to One Best Way finance process and procedures
- Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards of service
- Service orientated, drive brand initiatives for greater customer engagement and retention

**Hierarchy**:
Team Leader, Area Leader, GM of FCM Travel Solutions

**Key communication and relationships**:
Internal: FCM Team members, KAM’s, IM’s, Support teams

External: Customers and Suppliers

**Job Requirements**

**Education and qualification**:
**Minimum requirements**

**Added advantage**

Matric

Relevant Tertiary qualification, e.g. Travel qualification

**Experience**:

- Minimum 3 years working in the travel industry with Corporate booking experience
- Junior consultant
- Amadeus - Preferable
- Domestic, Regional and International land and air booking experience

**Other**:
**Location**:
As mentioned

Travelling:
As per business needs

Office hours:
As per business needs

Additional:
As per business needs

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