Customer Service Agent

2 days ago

Klerksdorp, South Africa Mshindi Consulting Full time

**Our Client**

A Bargaining Council as envisaged in the Act whose mission is to create and maintain industrial peace and stability in the Motor Industry. It provides the services to approximately 14 000 Employers and 182 000 Employees throughout the RSA.

**Duties and Responsibilities**
- Logs and tracks all enquiries and complaints on the system (first line of support).
- Handles all general and specific telephonic contact.
- Assist walk-in clients
- Conducts preliminary investigations.
- Liaises with relevant parties to resolve complaints.
- Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
- Manage office petty cash, stationery, and office consumables
- Supervise the temporary staff
- Compile and submit attendance register and time sheet
- Assist Designated Agent with admin work
- Ensures service levels and performance is maintained in terms of the national Mission, Vision and Statement.

**Knowledge / Experience / Skills / Abilities**
- Ability to withstand pressure and provide the clients/customers with above average services
- Must always be diplomatic and assertive with customers/clients
- Ability to overcome obstacles, make informed decisions and resolve customer problems
- Ability to work independently and use initiative along with problem solving abilities
- Ability to build strong effective relationships with all stakeholders, i.e. existing clients, and potential clients as well as internal stakeholders, i.e. colleagues and management
- Adopt appropriate interpersonal style in achieving task accomplishment, modifying behaviour according to tasks and individuals involved
- Must be a good team player and achieve objectives as set out by supervisor
- Must be meticulous in carrying out tasks/instructions etc.
- Must have interpersonal and telephone etiquette skills

**Qualifications & Experience**
- Matric (Grade 12)
- Knowledge and experience of provident funds and Client Services
- Labour related, Client Services, Business related certificate will be advantageous
- Above average verbal communication and listening skills
- Customer service orientated behaviour towards callers, service providers,
- Advance computer literacy
- Query resolution skills
- Customer orientated behaviour
- Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results

**Salary**

Market related

**Job Type**: Permanent

Ability to commute/relocate:

- Ermelo, Mpumalanga: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

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